Customer First Coordinator

**THE ROLE**

We believe in the power of diversity and the power of teamwork. We need both collaborative and individual responsibility to organize effectively around our customer's problems.

The primary accountability of the Customer First Coordinator is to create a welcoming experience for clients visiting the COI showroom, developing relationships with clients, vendors, service providers and industry peers. Assisting Business Development and Account Managers in achieving their sales goals by compiling samples, product and service information for the creation of order packages. While flexing your sales skills demonstrating our showroom product offering and closing walk in orders.

**WHAT DO WE OFFER**

We offer competitive health benefits, wellness and healthcare spending accounts, and a holiday package that includes the week between Christmas and New Year’s off. You’ll also be getting in as we grow so growth opportunities abound if you exhibit the knowledge, expertise, and passion to grow with the organization.

This is a full-time permanent position, working out of our impeccably designed and furnished office. You’ll mostly work from 9am to 5pm, Monday to Friday, with irregular or extended hours as projects demand. 100% of your time will be in the office.

**THE DAY TO DAY**
- Greets guests, operates the switchboard, manages business couriers and mailings, coordinates and hosts meetings, showroom tours, industry networking sessions and workshops.
- Ensures shared spaces are client ready and maintains the design library and office supplies.
- Creates a welcoming experience for clients visiting COI’s showroom with a dedication to customer experience.
- Provides information and service in an efficient and hospitable manner that optimizes both internal and external customer satisfaction
- Works cooperatively with team members to achieve annual sales goals and business objectives preparing timely sales packages
- Attends sales, team and customer meetings as required
- Ensures documentation standards are maintained on all account activities with a customer first service level following processes and procedures.
- Serves walk in clients, demonstrating the showroom product offering.
- Assists walk in clients by specifying product, pricing, product research, sourcing new products, sample packages and technical order information including custom requirements.
- Works with manufacturers to obtain lead times, contracts, discounts and pricing for order quotes.
- Communicates with clients in regard to pricing and lead times.
- Works with manufacturers regarding changes to orders regarding product specification.
- Initiates the service quote requests for deliveries of small walk in orders
- Ensures a responsible close of sale by obtaining signed sales orders, terms and conditions, collecting client purchase orders and deposits
- Verify product numbers, contract numbers, finishes and pricing to prepare proposal for order entry.
- Enter orders into business system (CORE) and forwards to the operations department.
- Reviews and proofs order for basic information (ship to, bill to, contract number etc.) for accuracy and completeness.
- Responds to customer requests and determines scope of work; defines installation requirements based on customer’s request
- Arranges loaner product for customer trial
- Provides clarification and answers for customer’s questions regarding quotation or order issues
- Assists with resolving any acknowledgement discrepancies with vendor
- Ensures customer first standards of performance are met for all customer work activities

**YOU BRING THE FOLLOWING**
- 1+ years’ experience in project coordination, customer service, technical administrative role, interior design or sales coordination
- Experience in commercial office furniture is an asset
- Excellent professional interpersonal skills both oral and written, proven ability to work collaboratively with internal and external customers and outsourced providers.
- Requires excellent word processing skills, basic Excel and PowerPoint knowledge with a comfort for learning internal quoting systems.
- Action orientated, well organized, with solid communication skills capable of influencing others to affect successful outcomes.
- Strong business acumen which includes judgement and the ability to manage human, financial and information resources effectively
- Must be detail orientated with problem solving abilities
- Must be an organized self-starter with the ability to work under pressure managing multiple tasks.
- Ability to quickly gain extensive knowledge and understanding of COI, its products, services, business operations as well as its industry

**ABOUT US**

**Contemporary Office Interiors (COI**) is a privately-owned MillerKnoll Certified Dealer, DIRTT Certified Construction Partner, Architectural Walls and Commercial Flooring provider. We have offices in Vancouver, Edmonton, Winnipeg, Toronto and a head office in Calgary. We prioritize people