Housekeeping Manager

At INNHotels, our mission to share our Canadian experience of tourism, culture, and history with our guests begins first and foremost with our employees/team/staff that deliver this exceptional, quality experience. We wouldn’t be a leader in hospitality, sustainable tourism, or community development without the wonderful people that work with us to grow our company vision.

**Job Summary**

The Housekeeping Manager is responsible for ensuring the highest standards of cleanliness, sanitation, and presentation throughout the resort. This role oversees the housekeeping team, manages daily operations, and ensures guest satisfaction by maintaining a pristine environment in guest rooms, public areas, and back-of-house facilities.

**Key Responsibilities**:
**Training**:

- Establish and/or implement operating procedures and cleanliness standards for rooms and public areas in line with Innhotels company policy for Copper Point resort.
- Develop both initial and ongoing training programs to ensure all staff members are proficient in their roles.
- Conduct training for all Housekeeping supervisors and Team Leads to ensure that there are consistent standards maintained for inspecting rooms and public areas.
- Design training modules on various topics, including cleaning techniques, use of equipment, safety procedures, and customer service.

**Team Leadership**:

- Recruit, train, and supervise all housekeeping staff including supervisors, team leads, overnight housepersons, public area attendants and housekeepers.
- Schedule and assign daily tasks and projects to the housekeeping team.
- Ensure work scheduling rosters and staffing levels are correct, consistent and fair, as per the Standard Operating Procedures, and are not exceeded without permission;
- Conduct performance evaluations and provide feedback and coaching.
- Create a recognition program for housekeeping team members for those going above and beyond their regular job role and reward them accordingly.

**Operations Management**:

- Oversee daily housekeeping operations, ensuring all areas meet the established standards of cleanliness.
- Ensure all rooms and suites are cleaned as per standards as soon as they become vacant ensuring a quick turnaround and maximizing productivity of all housekeeping team members.
- Plan and coordinate the activities of housekeeping supervisors and their teams at both properties to ensure that staff are held accountable to their per day credits.
- Conduct audits and check vacant arrival room inspections along with the housekeeping supervisors.
- Monitor inventory levels of cleaning supplies, linens, and guest amenities; place orders as needed.
- Ensure proper maintenance and operation of housekeeping equipment.
- Ensure rooms are checked regularly for repairs or refurbishing, and work with the Maintenance Manager to ensure maintenance is completed

**Quality Control**:

- Conduct daily walk arounds and inspections of guest rooms, public areas, pool change rooms, fitness rooms, restaurant patio and back-of-house areas to ensure cleanliness and presentation standards are met.
- Investigate and follow up on guest complaints logged at Front desk and through online platforms such as Revinate scores promptly and effectively.
- Ensure compliance with health and safety regulations and standards.
- Train staff on proper cleaning techniques and the safe use of cleaning chemicals and equipment.
- Conduct regular safety audits and take corrective actions as necessary.

**Budget Management and Other Duties**:

- Manage the housekeeping budget, including labor costs, supplies, and equipment expenses.
- Plan weekly schedules to optimize resource allocation and minimize waste to achieve cost-efficiency.
- Communicate effectively with the other department managers to ensure overall guest satisfaction;
- Long Term Forecasting & Projections;
- Perform other related duties as assigned by the Operations Manager.

**Qualifications**:
Required Knowledge, Skills, Abilities:

- Ability to manage and prioritize between two properties;
- Ability and desire to evolve with and lead a talented housekeeping team;
- Highly effective interpersonal, verbal and written communication skills;
- A high degree of integrity and accountability, with a demonstrated fair approach to problem solving;
- Ability to work well under pressure, in a fast-paced environment; demonstrated ability to meet deadlines;
- Ability to multitask in an energetic environment and solve problems efficiently is imperative;
- Excellent time management skills and a passion for hospitality;
- Have an eye for detail and an appetite for cleanliness;
- Must enjoy shift work and be able to work holidays and weekends;
- Ability to stand and walk around property for a full eight-hour day and lift a minimum of 50 lbs.

Required Training and Experience:

- Housekeeping work experience in a management / supervisory capacity;
- Minimum 2 years in a housekeeping management or supervisory role of a full