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Coordinator, Client Relations

3 weeks ago

Montréal, Canada Brivia Group Full time

**ABOUT BRIVIA**:
Founded in Montreal in 2000, **Brivia Group** is a Canadian real estate development and investment group with a growing portfolio of residential and mixed-use projects in the region. Led by its Founder, President, and CEO **Mr. Kheng Ly**, Brivia has successfully completed many projects that signify innovation, expertise, and competence.

Among projects developed by Brivia Group is the award-winning **YUL Condominiums** project in downtown Montreal, a major residential project that contributes to the **effervescence** of the real estate in the city and **revitalizes the neighbourhood** with the **beauty of its structure**. Brivia Group’s subsidiary, Brivia Management, is an integrated, professional services firm specialized in development management. Other key projects include **1 Phillip Square, Quinzecent, Stanbrooke, and Nest Condos**.

**POSITION**:
We are currently seeking a talented and motivated individual to join the Property Management Team as a **Coordinator, Client Relations & Condo Delivery** who will have a high level of engagement to ensure our high level of client satisfaction. The Coordinator, Client Relations & Condo Delivery will join one of the most **dynamic and leading real estate developers** of Montreal. This person will report to the Agent, Client Relations & Condo Delivery with dotted line reporting to the Vice President, Property Management.

The incumbent will **collaborate with various internal clients **while ensuring an excellent client service. The Coordinator, Client Relations & Condo delivery will **follow up and work closely with the purchasers** from the moment a sale is approved until the remittance of the keys. This person needs to have **excellent communication skills**, be a **team player**, be able to **prioritize** in a **fast-paced environment**, possess a high **attention to detail**, be highly **organized**, and **autonomous**. Projects must be managed **cross-functionally** and across several geographies/locations as needed by the Property Management team.

The **major responsibilities** in this position will fluctuate depending on the needs of the Property Management team, however, the Coordinator, Client Relations & Condo Delivery must be able to provide **support** with **direct sales, customer relationship management, **and **sales support**.

**RESPONSIBILITIES**:

- Ensure **total client satisfaction and excellent client experience** throughout the delivery process for both internal and external clients;
- Coordinate the **delivery of condominiums** in collaboration with the various internal and external players (i.e., Construction, Notaries, Accounting, etc.);
- Ensure a prompt follow up regarding **document preparation** for notaries, financing, inspections, and closing dates;
- Produce **weekly activity reports** for tracking deliveries;
- ** Collaborate with the Construction, Delivery and Customization department** regarding repairs of **deficiencies** in units;
- ** Confirm all appliances, electricity, ventilation**, etc. in the units are f**ully functional** prior to inspections;
- ** Coordinate with the cleaning team** to ensure elevated standards of cleanliness prior to scheduled inspection with clients;
- ** Conduct inspections** with clients in accordance to company’s standards, which includes greeting clients in lobby, confirming identification and POA, if necessary;
- Prepare **keys and ensure shipment** to notary in view of closing;
- ** Deliver welcome gift** in unit prior to client taking of possession of unit;
- Take charge of **all projects delegated** to you;
- ** Collaborate** with the team to assist with other projects;
- All other related tasks.

**REQUIREMENTS**
- ** High school diploma or equivalent** (bachelor’s degree in business, management or real estate preferred);
- A minimum of **3 years experience** in a **customer service role**;
- Experience in **real estate**, an asset;
- ** Exceptional** customer service skills;
- A strong knowledge of **Microsoft Office**;
- Strong communications skills in both **French** and **English**;
- ** Chinese** **speaking** will be considered a strong asset;
- Ability to **manage multiple projects simultaneously**, while managing **priorities**, and working with **tight deadlines**;
- ** Active listener** and strong **interpersonal skills**;
- Ability to **adapt and change** to an ever-evolving market;
- A team player and detail oriented;
- Be **solution**, and **performance** oriented;
- Valid **drivers license**, and your own vehicle.

**WHAT WE OFFER**:

- Offices located in **Downtown Montreal**, close to all our projects, shops, train, and metro & train stations;
- ** Competitive full compensation** based on experience;
- ** Annual bonus** program based on performance;
- ** Group retirement savings plan** with the employer contribution;
- Comprehensive **group insurance** including life insurance, drugs, dental, medical, vision, paramedic services, etc.;
- Growing com