Donor Care Coordinator

Job Status: Full-Time

Reports To: Donor Success and Relations Manager

Location: Mississauga, ON (Hybrid)

**Key Responsibilities**:
**1. Donor Engagement and Stewardship**:

- Cultivate and maintain long-term relationships with donors through personalized communication.
- Lead donor outreach efforts, including appreciation events, acknowledgment letters, thank-you cards, and donor appreciation gifts.
- Conduct research on donor prospects and alternative giving opportunities to expand the donor base.
- Collaborate with fundraising teams to align engagement strategies with campaign goals, including during key periods like Ramadan.

**2. Data Management and Reporting**:

- Manage the donor relationship management (CRM) database, ensuring data accuracy and up-to-date records.
- Analyze donor data to identify trends and retention opportunities.
- Prepare reports for internal stakeholders, including financial reports, and impact summaries.
- Manage the upload of monthly financial statements in collaboration with the finance team.

**3. Campaign Support and Communication**:

- Assist in the creation of donation forms and other campaign materials for seasonal and special initiatives.
- Support the marketing team with donor-focused content and stories for outreach campaigns.

**4. Leadership and Strategy**:

- Research and identify new funding opportunities, including grants and alternative forms of giving.
- Partner with stakeholders across the organization to align donor care initiatives with broader objectives.
- Lead ad hoc projects and tasks as assigned to advance the mission and goals of the organization.

**Strategic Development**
- Determine funding needs and wants from various stakeholders.
- Research and identify new funding sources and opportunities.
- Manage timelines and deliverables for funding requests, grant timelines etc.
- Conduct research on donor prospects and other acquisition strategies to

expand donor base nationally.
- Conduct research on alternative forms of giving and determine appropriate

methods to utilize.

Partnership/Relationship Management
- Engage with donors to develop long term relationships.
- Manage CRM and Funding Database to make strategic decisions about

donor engagement.
- Analyze donor giving patterns to increase donor retention, upgrading, and

conversion rates.

Reporting and Administration
- Manage donor relationship management database, including updating donor

records, compiling biographical information, data entry, and pulling

reports/queries.
- Process incoming gifts and ensure that gifts are accurately recorded and

thanked.
- Coordinate donor mailings, including direct mail appeals.
- Track pledges and monthly gifts to ensure on-time payment.
- Assist with individual donor stewardship including acknowledgement letters,

thank you cards, donor appreciation gifts, and other communications via
- Assist with preparation of the annual report and other reports to donors as

needed.
- Create and implement standard donor communication plan to donors for

future use such as Ramadan time and for fundraising purposes.
- Ensure compliance with funding regulations.
- Prepare financial reports.
- Knowledge of community resources
- Excellent networking experience
- Experience with grant writing and fundraising

**Ad hoc**
- Any other ad hoc tasks as assigned.

**Qualifications**:

- 1-2 years of related experience in the non-profit sector working in fundraising, outreach and administration.
- Good interpersonal skills.
- Knowledge of community resources.
- Strong computer literacy and financial literacy.
- Experience with data entry and CRM management.
- Excellent networking experience.
- Experience with grant writing and fundraising.
- Excellent organizational and time management skills.
- Proficiency in software and Microsoft Office Suite.
- Knowledge of Zakat and Islamic charitable principles is an asset.
- A passion for NZF's mission and a commitment to community service.
- Bilingual (Arabic-English or Arabic-French)

**Compensation & Work Environment**:

- Work Setup: Hybrid role: 1-3 days in-office or as needed.
- Work off-site for the purpose of events and training sessions
- Evenings and weekends as required for events/travelling
- Designated holidays and Personal Time Off, Extended Friday break and HSA account.

NZF is an equal opportunity employer and is committed to inclusivity, complying with the Ontario Human Rights Code and AODA.