Veterinary Concierge/customer Service Representative

2 weeks ago

St Catharines, Canada Glenridge Animal Hospital Full time

Glenridge Animal Hospital is expanding our pet care team and we have an opening for a Concierge in our Client Services department.

The role of our Concierge is to assist our clients by providing them personalized service and access to care in a warm, friendly environment.

We are looking for someone who can thrive in a busy environment, while offering a kind, compassionate approach to our pets and their people - our goal is to make every visit a good experience for everyone, and it all begins when you walk in the front door.

**Responsibilities**
- Greet and assist clients and patients
- Schedule medical appointments & respond to client requests
- Follow up communications with clients
- Process invoices, bills and payments
- Oversight of food sales and maintaining stock
- Ensure confidentiality of sensitive information

**Requirements and skills**
- Experience as a veterinary receptionist or CSR, Animal Care or similar.
- Outstanding communication skills
- Patience and discretion
- Empathy and kindness
- Exceptional organizational and multitasking skills
- Knowledge of medical terminology and medical office procedures are a bonus

If this resonates with you, and you would like to bring your skills and knowledge to the Glenridge team, let’s connect

Pay: From $19.00 per hour

Expected hours: 40 per week

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (required)

Work Location: In person

Expected start date: 2025-01-27

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