Key Account Manager

Job description

**COMPANY BACKGROUND**

Ikou Inc. is a leading North American direct-to-consumer retailer, manufacturer and distributor of premium bathroom lifestyle products, including vanities, faucets and accessories. Our objective is to create sumptuous bathrooms that bring pleasure to those who appreciate high design, superb quality and pure luxury. Ikou Inc’s coveted, on-trend collections offer incomparable style, workmanship and versatility, at desirable price points through a line of brands - Art Bathe, Studio Bathe, Spa Bathe and Urban Bathe.

Since our inception in 2002, Ikou Inc. has grown from an intimate family business, to a preferred North American resource for homeowners, builders, architects and designers. Our luxurious products can be purchased online and in-store through our network of retail partners, and at showrooms and home improvement centres. Our flagship showroom is a fashion house for living spaces, where we welcome the public to experience curated designs and benefit from our expertise in the customization of our bespoke products.

From sleek, modern aesthetics, to classic silhouettes featuring timeless architectural details, Ikou offers an array of floor-standing and wall-mounted floating vanities, expertly constructed with meticulous attention to detail and rigorous quality control to ensure enduring functionality and beauty. Our intelligent designs incorporate unique features that maximize storage and ease of use.

Our raw materials are best-in-class, ethically sourced, environmentally-friendly and Carb 2 compliant, kiln-dried solid hardwood, quartz and Carrera marble countertops, stone and ceramic vessel sinks, VOC-free paint finishes and high-tech Blum fittings, culminate in a stunning array of sustainable products of uncompromising quality.

From our supply chain partners, to our packaging and recycled pallets, Ikou is committed to preserving and protecting the environment. Our eco-conscious ideology is imbued in our corporate culture and brand. We also support Habitat for Humanity and align ourselves with vendors committed to planting trees in pursuit of a greener and healthier planet.

At Ikou, we set a standard of excellence and are driven to surpass expectations. Our customer centric service and support teams collaborate with homeowners and trade clients to create idyllic bathrooms for new builds and renovations. We offer colour samples upon request, and ship internationally across North America and beyond. As we continue to grow, we remain dedicated to our mission of becoming the foremost market leader and supplier-of-choice to local and global hotel chains and non-residential sectors.

Beautiful days and nights begin in a designer bathroom that complements your décor, elevates your space, overflows with glamorous style, and satisfies the body and soul. Explore Ikou today and experience an array of superb products that delight the senses and fulfill dreams.

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Reporting to the Director of Sales and Marketing, the Key Account Manager will be responsible for delivering on action plans to achieve specified targets. They will work with channel partners on strategic selling to meet and exceed sales targets and develop existing and future opportunities.

**KEY RESPONSIBILITIES**
- Sales Quotas & Results
- Ensuring monthly and quarterly targets are achieved
- Listing core and premium SKUs by category
- Developing account profiles - key contacts / revenue / Ikou revenue / competitors
- Creating revenue plans by account with buyer
- Delivering action plans by account to achieve target revenues
- Weekly account scheduling to review inventory and ad plans
- Expanding Ikou line in all categories
- Providing timely and competitive information to Executive committee
- Ensuring proper brand message is delivered in all materials i.e. Flyer, ROP, Web, Radio, In-Store
- Developing account specific promotional plans
- Contributing to the development of key account sales goals and KPI measures
- Administration
- Managing inventory and sell-through activities
- Performing Gap analysis by major account to find opportunities
- Updating market analysis worksheet - to be continually updated on monthly basis
- Providing revenue and share data by category including market trends - weekly
- Assisting with service-related issues, RA and DOA issues, and Credit related concerns
- Maintaining proactive relationship with order fulfilment counterpart
- Pre and Post Meeting Files for accurate after meeting action plans
- Managing multi-level relationships with assigned accounts
- Keeping senior management abreast of all areas of development
- Self-Improvement & Training
- Top notch building of Ikou product knowledge and related materials
- Maintaining expert knowledge of key competitors in key growth categories
- Keeping informed of industry trends and market intelligence through E-learning, industry magazines, sales related materials, trade shows, etc.

**KEY EXPERIENCE & QUALIFICATIONS**
- Bach