Assistant Manager

14 hours ago

Chilliwack, Canada Fortins Full time

Come Grow with Us

Fortin's Supply and Home Hardware is a family owned business that has been part of the community since 1946. Fortin's currently has stores in Chilliwack, Vedder, Abbotsford and Hope.

We are seeking enthusiastic individuals to fill 1 Full Time Assistant Manager position our team. You will need:

- **
Customer Service**
- Customer interaction is our primary task.
Responsible for maintaining customer satisfaction by providing technical information, pricing and responses to a cross-section of questions that are posed
Customers always override others. If you are engaged in a conversation with another employee or a sales rep visiting, immediately stop and engage the customer. Everyone understands customers are our primary task.
- Resolving issues regarding customer service.
- ** Primary Sales Associate Tasks / responsibilities**:

- ** Department Training / Knowledge**
- Get to know each department stock / products / inventory
- Able to help staff and customers anywhere as needed
- Plumbing, Electrical, Paint, Housewares, Hardware etc.
- ** Staff**
- Prioritizing tasks
- Organizing / keeping busy
- Training
- Preseason staff meetings
- Seasonal topics reviewed each year prior to season
- BBQs and Traeger’s for example
- New lines
- Making sure Fortin’s dress and behavior codes are being adhered to.
- ** Merchandizing**
- End caps and Dump Bins
- Recognizing when an end cap or dump bin is no longer turning
- Delegating what product to put there or changing over yourself
- In coordination with HH planograms sent with future flyer orders / stock orders
- In coordination with seasonal, weather, holidays
- Pressure washers, camping items, Christmas, Canada Day, rain, snow, heat, sun, etc
- Till Area
- Kept clean and organized, see note above.
- Keep price tags current
- Ensure all flyer sales tags removed after sale ends
- Responsible to keep store presentable. Aisles and all areas accessible to all customers, priced, clean and safe.
- ** Inventory Management**
- Category Management through HH Connect
- Ensure we have completed and are up to date on all continual line updates
- Hole patrol - making sure we have enough in stock adjust mins as needed
- Seasonal changes, turning on seasonal products and off off-season products in a timely manner.
- ** Planned Stock Counts / Cycle Counting**
- Have staff scheduled to ensure cycle counting throughout the year
- Entire store counted annually
- ** Consulting on Inventory / Purchasing**:

- Advising products and lines to bring in and look into

Or if product trending, almost out.

**Must be available to work weekends Saturdays, Sundays & Holidays.**

Fortin's has a competitive wage and benefits package, paid based on experience.

**As a member with the Fortin’s Team, you will have access to**:
Great Benefits Package after 3 months (Full-time)
RRSP Matching after 6 months (Part-time and Full-time)
Employee pricing
Training programs for professional and personal development
Be part of a growing and successful industry leader

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