Commercial Lines, Quality Assurance

**Business Line: Business Insurance**

**Hours Per Week**: 35 (Full-Time)

**Location**: Ancaster, Mississauga, Toronto - Hybrid Setting

**Job Duration**: Full-Time, Permanent

**About the Role**

The Commercial Lines Division has an immediate need for a** Quality Assurance & Compliance Specialist**to support the mid-market, transportation and complex risks teams. You will be responsible for ensuring that the teams comply with all relevant laws, regulations, policies, and standards. You will monitor, review, and audit the activities and processes and report any issues or risks to management. You will also provide guidance and training to staff on compliance matters and best practices.

You will work closely in a team environment to review current processes and procedures to ensure they meet compliance requirements. Establish new policies/procedures for the commercial lines teams. These duties include, but are not limited to, creating and implementing compliance requirements as provided by Management and/or the Compliance team. Implement and conduct a file review program to ensure standard operating procedures are being followed, provide coaching and guidance, and developing action plans for effective and efficient workflows through a proactive approach.

**What You’ll Do**
- Perform regular compliance audits and assessments to identify and mitigate any potential violations or risks
- Prepare and maintain compliance reports and documentation for internal and external purposes
- Research and update the organization on the latest compliance requirements and industry standards
- Create and implement compliance policies, procedures, and programs to ensure alignment with the organization's goals and values
- Provide compliance training and education to staff and stakeholders on relevant topics and issues
- Respond to compliance inquiries and complaints and resolve them in a timely and professional manner
- Recommend and implement corrective actions and improvements to enhance compliance performance and quality
- Work in collaboration with Commercial Leadership and Compliance to ensure process and procedures are being implemented and adhered to across the division.
- Develop and implements a Quality Assurance Process and Procedures program that identifies areas of positive performance and areas for improvement
- Reviews customer files to ensure all standard operating procedures and processes are followed
- Makes recommendations to leadership regarding areas of improvement related to the audit results and emerging trends
- Work in partnership with Leadership to minimize errors and omissions exposures.

**What You Bring**
- **P&C Insurance License (RIBO) is a must**:

- **10+ years of industry and product line experience - servicing or broking**:

- **3+ years experience in broker compliance, risk management and/or auditing, would be an asset**:

- Knowledge of the applicable laws, regulations, policies, and standards in the industry
- Excellent communication, analytical, and problem-solving skills
- High ethical standards and integrity
- Ability to work independently and collaboratively in a fast-paced environment
- Expert understanding of Applied Epic & workflows
- Demonstrated desire for ongoing personal development
- Team player, willing to learn and able to take direction
- Exceptional verbal and written communication skills with the ability to successfully interact with a variety of people and function well in hybrid team environment.
- Able to establish and maintain effective relationships
- Organizational skills with the ability to prioritize multiple tasks to meet deadlines
- Flexibility and adaptability to changing priorities, deadlines, and technology.

**Who We Are**

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach.

**What’s In It For You**

NFP’s PeopleFirst culture offers a multitude of benefits to employees and is a great place to call home.
- A hybrid environment approach that keeps the best interests of our staff and our clients in mind
- Annual bonus plan for all employees
- Matching RRSP plan of 5% of salary
- Referral Commission Plan
- Generous benefits plan including Health Care Spending Account starting on the first day of employment
- Full support for continuing education & internal opportunities to grow as an insurance professional to advance career
- Reimbursement of license fees and professional membership dues
- A global team of industry leaders focused on employee retention, client growth, industry innovation and collaboration

**Our employee