Front Desk Agent
11 hours ago
Job Summary
We are looking for a friendly and reliable Front Desk Agent to join our team. In this role, you will be the first point of contact for guests and play a key role in creating a positive experience for everyone who enters our facility. You will handle check-ins, reservations, and provide excellent customer service while maintaining a welcoming and organized front desk area.
Responsibilities
- Greet guests upon arrival with a warm and friendly attitude.
- Check in guests promptly and efficiently, ensuring that all guest information is accurate.
- Handle reservations and assist with booking accommodations, providing guests with details about the services and amenities available.
- Answer guest inquiries, resolve issues, and provide information regarding the property and surrounding area.
- Manage guest check-outs, ensuring a smooth and efficient process.
- Operate the front desk's computer systems and phone lines, responding to calls and emails as needed.
- Assist with billing, payments, and ensuring guests' accounts are properly managed.
- Ensure the front desk and lobby areas are tidy and welcoming at all times.
- Provide recommendations on local attractions, restaurants, and other services.
- Follow company policies and procedures to ensure guest safety and satisfaction.
Experience
- Previous experience in hospitality, customer service, or front desk roles is preferred.
- Strong communication skills and a customer-oriented attitude.
- Basic knowledge of office software, POS systems, and handling cash is a plus.
- Multitasking and problem-solving abilities are essential in a fast-paced environment.
- Bilingual or multilingual candidates are highly desirable to cater to a diverse clientele.
- Ability to work flexible hours, including evenings, weekends, and holidays.
Join our team as a Front Desk Agent, where your customer service skills and attention to detail will help create memorable experiences for every guest
Job Types: Full-time, Part-time
Pay: From $23.00 per hour
Benefits:
- Designated paid holidays
- Discounted or free food
- Flexible schedule
- Store discount
- Vision care
Education:
- DCS / DEC (preferred)
Language:
- English (preferred)
Work Location: In person
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