Front Desk Agent

2 days ago

Calgary, Alberta, Canada Star Fuel Full time

Job Summary

We are looking for a friendly and reliable Front Desk Agent to join our team. In this role, you will be the first point of contact for guests and play a key role in creating a positive experience for everyone who enters our facility. You will handle check-ins, reservations, and provide excellent customer service while maintaining a welcoming and organized front desk area.

Responsibilities

  • Greet guests upon arrival with a warm and friendly attitude.
  • Check in guests promptly and efficiently, ensuring that all guest information is accurate.
  • Handle reservations and assist with booking accommodations, providing guests with details about the services and amenities available.
  • Answer guest inquiries, resolve issues, and provide information regarding the property and surrounding area.
  • Manage guest check-outs, ensuring a smooth and efficient process.
  • Operate the front desk's computer systems and phone lines, responding to calls and emails as needed.
  • Assist with billing, payments, and ensuring guests' accounts are properly managed.
  • Ensure the front desk and lobby areas are tidy and welcoming at all times.
  • Provide recommendations on local attractions, restaurants, and other services.
  • Follow company policies and procedures to ensure guest safety and satisfaction.

Experience

  • Previous experience in hospitality, customer service, or front desk roles is preferred.
  • Strong communication skills and a customer-oriented attitude.
  • Basic knowledge of office software, POS systems, and handling cash is a plus.
  • Multitasking and problem-solving abilities are essential in a fast-paced environment.
  • Bilingual or multilingual candidates are highly desirable to cater to a diverse clientele.
  • Ability to work flexible hours, including evenings, weekends, and holidays.

Join our team as a Front Desk Agent, where your customer service skills and attention to detail will help create memorable experiences for every guest

Job Types: Full-time, Part-time

Pay: From $23.00 per hour

Benefits:

  • Designated paid holidays
  • Discounted or free food
  • Flexible schedule
  • Store discount
  • Vision care

Education:

  • DCS / DEC (preferred)

Language:

  • English (preferred)

Work Location: In person

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