Systems Support Analyst

LexCloud.ca has joined the Uptime Legal family. This strategic merger brings together two leaders in legal technology. We provide cloud services, document management, practice management and digital marketing services to law firms across North America.

The main responsibilities of this position are:

- Customer Service: Providing excellent customer service for law firm end users and resolving their support requests spanning multiple technologies
- Performing associated technical documentation and administration
- Appropriate escalation to Tier 3 and Senior Engineer colleagues to ensure quick and efficient resolution of support requests
- Teamwork: Engage with technical colleagues to improve our product offerings in a collaborative technical environment

This position is right for you, if:

- You thrive in a fast-paced environment where you are regularly asked to solve challenging technical issues, and have strong technical problem-solving skills
- You have a strong customer service approach and enjoy helping end users solve their problems.
- You are results oriented with a focus on “getting the job done”.
- You can multi-task
- You are a team player

The required qualifications and skills are:

- 1+ years working troubleshooting experience with Windows Server, Active Directory, and Microsoft Exchange/365
- Knowledge of networking, cabling, switching, and firewalls
- Working knowledge of current virtualization technologies

The following are some of the technologies you will be working with:

- Ticketing: ConnectWise Manage
- Server OS: Windows Server 2012, 2016, 2019
- Firewall: SonicWall, Cisco
- Virtualization: VMware, Hyper-V
- Remote Desktops: Citrix XenApp, Microsoft RDS
- Backup: Veeam Backup & Replication, Afi.ai
- Antivirus: ESET
- Monitoring: ConnectWise Automate (formerly LabTech)

Our office is located at 2005 Sheppard Ave E, Suite 402, Toronto, ON.

Our regular working hours are in 3 rotation shifts: 7:00am to 3:30pm, 8:00am to 4:30pm and 11:30am to 8:00pm. We sometimes work after hours to provide emergency support or to perform upgrades.

**The Company / Who We Are**:
Uptime Legal: A new kind of Legal Technology Company.

**We build products that help law firms do the important work that they do.**

Our company provides cloud services, document management, practice management and digital marketing services to law firms across North America.

We were ranked among Inc. Magazine’s list of 5000 fastest-growing private companies in America for eight consecutive years.

We have offices in Eden Prairie, MN (our headquarters), Austin, TX, and Toronto, Canada.

**What we offer**:
A fun environment, room for developing and growing your technical skillset and background, and of course a salary.

The base salary range is $60,000 - $70,000, depending on experience. On top of that are performance-based bonuses (team and individual performance) which can be up to $6,300 per year.

Other benefits include paid time off and access to building fitness center.

Pay: $60,000.00-$70,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- On call

Application question(s):

- This position requires you to work from our offices in Toronto. Are you currently located in an area that would allow you to commute to and work from our Toronto office?

**Experience**:

- Active Directory / GPO: 1 year (required)
- Virtualization (Hyper-V / VMware): 1 year (preferred)
- Microsoft 365: 1 year (preferred)
- Microsoft Intune / Entra: 1 year (preferred)
- Networking configuration / support (namely firewall): 1 year (required)
- Microsoft Windows Server: 2 years (required)
- Help desk: 2 years (required)

Work Location: Hybrid remote in North York, ON M2J 5B4