Analyst Business Support

**Posting End Date**:
April 30, 2025

**Employee Type**:
Regular-Full time

**Union/Non**:
This is a non-union position

Come make a difference in revolutionizing the way businesses and individuals adopt cleaner energy solutions, as Enbridge Sustain, a leading provider in the energy industry embarks on this groundbreaking initiative.

What is Enbridge Sustain? With over 175 years of energy industry experience, we understand the importance of reducing emissions, improving energy efficiency, and strengthening resilience in the face of changing climate and rising energy costs. Our aim is simple: make it easier and more affordable for customers to embrace sustainable energy alternatives, while contributing to a greener future. Enbridge Sustain will offer customers an end-to-end solution, from design and installation to maintenance and support, eliminating the complexities and challenges associated with conventional heating and cooling equipment and future sources of alternative energy.

The Analyst Business Support provides day to day business support for Operations and Customer Experience processes and projects to ensure customer satisfaction and timeliness of delivery. Here you will act as a point of contact for invoicing, payments and vendor setup for Operations and Customer Experience.

We provide career growth opportunities, skill development, and competitive benefits including generous time off.

**What You Will Do**:

- Work with various internal and external teams to complete day to day operational tasks including related to billing, payments, customer inquiries, project execution and service and maintenance support, etc.
- Work with supply chain to issue work to our key partners for project execution and customer experience operations including creating, updating and tracking work releases and purchase orders.
- Review, process and code all invoices for payments to our partners, vendors, etc. Ensure key approvals are acquired. Track actual spend against budget / allocation and alert project or vendor manager where review and updates are required.
- Work with Vendor Master team to onboard new operational partners and ensure payment for services can be rendered.
- Process payments to service partners ensuring accuracy and timeliness of payment.
- Prepare month end reporting and support financial reconciliation process.
- Support for the customer onboarding process by ensuring customer data is loaded to CRM and customer billing is initiated.
- Assist with testing and training of new processes and technologies when required.
- Other duties as assigned.

**Who You Are**:
**Required**:

- A related university degree or technical diploma with limited experience or a combination of related certification and a minimum of five years of related experience.
- Ability to work in a fast paced environment with quick turn around.
- Strong organizational skills and detail oriented.
- Demonstrated ability to work on multiple tasks and shift priorities without loss of efficiency and effectiveness.
- Analytical thinker with strong problem solving skills and resourcefulness.
- Demonstrated ability to build co-operative internal and external working relationships.
- Ability to work in a manual environment while providing inputs into a framework to move information to a digital system.
- Teammate, who is able to work independently to deliver results.

**Preferred**:

- Finance, Customer Care operations experience and / or field operations experience
- Familiar with the energy sector, especially with low carbon technologies

**Working Conditions**:

- Some project implementations occur overnight or on weekends and may need to be available to support testing.
- May require some travel to 3rd party provider locations and customer sites. A valid Ontario G class Ontario driver’s license and maintenance of a responsible driving record is required.

**Flex Work Arrangements**: Enbridge provides competitive workplace programs that differentiate us and offer flexibility to our team members. Enbridge’s FlexWork (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start and end time, to opt for a compressed workweek schedule, or the option to work from home on Wednesdays and Fridays. Role requirements determine your eligibility for each option. #LI-Hybrid

Information For Applicants:

- Applications can be submitted via our online recruiting system only.
- We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.