Information Technology
1 week ago
Education: Bachelor's degree
- Experience: 1 year to less than 2 years
**Work setting**:
- Help desk
**Tasks**:
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
**Supervision**:
- No supervision responsibility
**Personal suitability**:
- Accurate
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
**Workplace information**:
- Remote work available
**Health benefits**:
- Dental plan
- Disability benefits
- Health care plan
- Vision care benefits
**Financial benefits**:
- Bonus
- Group insurance benefits
- Life insurance
- Registered Retirement Savings Plan (RRSP)
**Other benefits**:
- Free parking available
- Paid time off (volunteering or personal days)
- Team building opportunities
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
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