Trainer/supervisor
1 week ago
**Company Overview**
Merry Maids® is more than just a home cleaning service; we are committed to giving our clients and team members the time they deserve to enjoy what they love. Since 1979, we have prioritized client satisfaction and fostered a supportive environment for our team members across our 500 locations worldwide.
**Summary**
We are seeking a Trainer to join our Merry Maids® team. This role is essential in developing and delivering training programs that empower our team members to provide exceptional service. You will play a key role in enhancing the skills of our staff, ensuring they thrive in their roles and contribute positively to the client experience.
**Responsibilities**
- Design and implement training programs tailored to the needs of team members.
- Conduct engaging training sessions using various methods, including presentations and hands-on activities.
- Evaluate training effectiveness through feedback and assessments, adjusting programs as necessary.
- Research industry best practices to continuously improve training content.
- Support new hires with onboarding processes to ensure a smooth transition into their roles.
**Requirements**:
- Proven experience in training or instructional design, preferably in a service-oriented environment.
- Strong communication and presentation skills with the ability to engage diverse audiences.
Pay: From $19.00 per hour
Expected hours: 40 per week
Additional pay:
- Bonus pay
- Overtime pay
- Tips
**Benefits**:
- Company events
- Dental care
- Mileage reimbursement
- On-site parking
- Paid time off
- Vision care
Flexible language requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
- Overtime
**Experience**:
- Customer service: 3 years (required)
- Leadership: 1 year (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
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