Supervisor, Aquatics

Why Guelph:
**What we offer**

We offer competitive wages and comprehensive benefits to meet the needs of our diverse employees. Many of our positions offer:

- Paid vacation days, increasing with years of service
- Paid personal days;
- Defined benefit pension plan with OMERS, including 100-per-cent employer matching;
- Extended health and dental benefits, including Health Care Spending Account;
- Employee and Family Assistance Program;
- Parental leave top up program;
- Learning and development opportunities including tuition assistance
- Employee recognition programs.

Position Overview:
Resumes are being accepted for the position of Afternoon/Evening Supervisor, Aquatics - within the Culture and Recreation Department, reporting to the Manager of Recreation, Programming and Community Development. This position will provide leadership and the implementation, delivery and consistency of city-wide aquatics programming for the City of Guelph.

**Key duties and responsibilities**
- Supervise, plan and develop meaningful programming for City of Guelph’s aquatic programs at all municipal pools including indoor, outdoor, and wading pools.
- Supervise and develop inclusive aquatic programs that serve the full community including preschool, youth, adults, seniors.
- Recruit, support, coach and evaluate staff, using clear goals and regular performance check-ins.
- Oversee daily supervision, training, performance feedback, discipline and payroll for aquatic staff.
- Lead the maintenance/life-cycle planning, day to day operations and emergency/critical situations for indoor and outdoor aquatics facilities.
- Review and evaluate aquatic services, staff evaluations, customer satisfaction and engagement activities.
- Lead aquatic staff recruitment and retention strategies.
- Analyze and assess recreation program requirements by the identification of trends, demographics and new techniques to determine the needs of the community.
- Maximize the use of aquatics facilities through cooperative program initiatives, partnership arrangements, community resources and special events. Investigate the feasibility and develop new program initiatives.
- Implement, evaluate and monitor policies, operating procedures, and work plans that support the delivery of effective aquatic recreation programs.
- Monitor, plan and adhere to division and corporation financial goals and develop annual operating budgets for Aquatic Services.
- Assist with the execution of marketing and sales plans to maximize revenue, usage and customer service satisfaction. Collect and analyze data related to customer feedback and effectiveness of marketing and sales initiatives.
- Liaise and represent the City of Guelph while working with the Lifesaving Society, stakeholders, suppliers, schools, contractors and the general community.
- Respond to emergencies, inquiries and complaints and ensures a positive relationship between the public, outside agencies and internal staff.
- Oversee and ensure the safe and efficient operation of the indoor and outdoor aquatic facilities, through knowledge of pool regulations, consultation and reporting to Public Health, evaluation of costing and pricing strategies, etc.
- Support the Recreation Services team through emergencies, inquiries, and complaints, and is an active member of the Recreation Services 24-hour on-call team.
- Ensure that aquatic staff work in compliance with the Employment Standards Act, Ontario Human Rights Act, Occupational Health and Safety Act, City of Guelph policies and procedures, as well as established industry guidelines including regulations 565, TSSA standards for water slides and other relevant statues.
- Perform other related duties as assigned.

**Qualifications and requirements**
- Completion of post-secondary education.
- Considerable experience supervising unionized and non-unionized employees in an aquatic setting.
- Current Lifesaving Society Swim and Instructor, current National Lifeguard Society certification and Standard First Aid with CPR C and Bronze Examiner certification.
- Must possess the following: Standard First Aid Instructor/Examiner, National Lifeguard Instructor/Examiner or Lifesaving Society Swim and Lifesaving Instructor Trainer.
- Experience developing and leading community programs and services through engagement, research, innovation, best practices, and emerging trends.
- Experience managing budgets, balancing program revenues over expenses and forecasting/reporting monthly variances.
- Experience developing, submitting, monitoring, and reporting on grant and funding opportunities.
- Excellent communication skills with the ability to communicate effectively with all levels of staff, management, agencies, and members of our community.
- Experience developing and administering aquatic related policies and procedures.
- Ability to effectively manage multiple tasks and deadlines in order to meet deadlines.
- Excellent customer service skills with the ability to meet custom