Case Coordinator, Kikinaw Women’s Residence

Case Coordinator, Kikinaw Women’s Residence

Hours of Work: 37.5 Hours per week; 3 shifts 9am-5pm and 2 shifts 1pm-9pm

Length of Employment: 6-month term with possibility of extension

Start Date: March 31st or until position is filled

**Salary**: $23.90 an hour

Open to: Internal and External Applicants

YWCA Regina Inc, established in 1910, aspires to a world where communities benefit from the full and equitable inclusion of women and families and that the experiences and perspectives of women and families are reflected in all facets of society. We are a community voice of and for women and a trusted partner in addressing the most complex community issues faced by women and our community. YWCA Regina provides childcare, shelter and housing, community programs, family support programs, and outreach. YWCA Regina Inc. Values Respect: Everyone is deserving of an equitable and judgement free environment Inclusion: Everyone has an equal voice Trust: Our work is done with integrity and authenticity to maintain the trust we have gained in our community Encouragement: We meet people and community where they are to support where they want to be Resiliency: We address difficult conversations and community issues YWCA Regina is committed to anti-colonial, anti-racist practice and to a workplace that prioritizes cultural safety. In addition, YWCA Regina is committed to creating a safe, inclusive, and accessible services and spaces for Gender and Sexually Diverse Persons. YWCA Regina acknowledges and accepts that our social systems, communities, and often our interpersonal relationships, organizational processes, advocacy, and practices perpetuate the marginalization of Indigenous peoples, Black people and Gender and Sexually Diverse people. YWCA Regina is committed to systemic change and to actions that further justice, truth, and reconciliation for marginalized peoples.

Position Description Under the supervision of the Manager of Residence, the Kikinaw Case Coordinator has primary responsibility for the Permanent Housing Program. The Residence Coordinator will work cooperatively with the Diversion team, Outreach Coordinators and Shelter Counsellors to create a positive communal environment for all residents and will contribute to a healthy team culture amongst program staff that enhances collaboration, with a respectful approach to challenging issues. Responsibilities: Client Service The Coordinator will have primary responsibility for case planning and support for women in the supportive housing programs, with input from other program staff. Specifically, she is responsible for: - All steps in the case management process for women in the permanent housing spots, including screening and intake, needs assessment, and transition to permanent or alternate housing;
- Providing individualized support for tenants in a permanent room, utilizing a client-directed case planning process that works toward establishing community supports;
- Maintain a wait list prioritized by level of vulnerability, a concerns list of clients currently unsuitable for the program, and a chart of occupied rooms, collecting rent and arrears and other administrative duties;
- Offer all services from a Housing First and Harm Reduction philosophy, using creative approaches to avoid eviction;
- Employ creative problem solving to resolve conflicts between Residents and foster a positive community within the Residence; and - Organize/plan programming for Residents that addresses determinants of health and builds community. Administration and Accountability The Residence Coordinator works very closely with the Case Coordinator to ensure programs operate efficiently and effectively, maintaining high quality service and positive reputation of the programs in the community: - Maintain client records in HIFIS/documentation as outlined in Residence policy/procedure manual;
- Submit transitional room occupancy reports monthly to Manager;
- Collaborate with Reception staff to ensure smooth systems/processes related to Residence;
- Provide direction and assistance to reception and shelter staff during non-working hours in emergency situations related to women in the transitional and supportive housing programs;
- Regular communication with team members and Manager to ensure efficient and effective service delivery, including providing updates at weekly team meetings on open files and issues arising;
- Monitor and report maintenance issues to designated maintenances staff;
- Foster positive professional relationships with staff in agencies also serving our client base;
- Other duties that may arise in the operation of the Residence or the YWCA; and - Participate in the Women’s Housing Department training plan, with a focus on continuous improvement of skills.
- Knowledge of systems and services in the community;
- Ability to work independently and collaboratively with a team;
- Accurate record-keeping ability and basic computer skills;
- Good communication