Shelter Case Coordinator

**Shelter Case Coordinator, YWCA Regina**

**Hours of Work: 37.5 per week - working a combination of 9a-5p and 1p-9p**

**Program Description**

The YWCA Regina has a reputation for providing low barrier services to women and families experiencing homelessness, violence, mental health and addictions problems, physical disabilities and other vulnerabilities. However, as a part of our Truth and Reconciliation work, we recognize that we have also contributed to the harms of Indigenous people and families, particularly in the area of child protection. We recognize that we often have mothers in our shelters, housing or outreach caseload who have had their children apprehended, or alternately, we see women in our shelters and programming who are struggling to parent their children and are at risk of intervention by the Ministry of Social Services. We are in a unique position to prevent apprehensions or reunify families as they are often already receiving support through our programming. Our work is towards keeping families together and reunifying families who have been separated. Our Repatriation Program will work to prevent child apprehension, which is our highest priority, or support reunification where apprehension has already occurred.

**Position Description**

As a part of the Amowacisitin Pahkahokowin Team, and Women’s Housing Leadership Team, the Program Coordinator has primary responsibility for the Family Repatriation Program. The Program Coordinator will work cooperatively with all stake holders to create a positive communal environment for all resident families, women and children and will contribute to a healthy team culture amongst program staff that enhances collaboration, with a respectful approach to challenging issues. A main focus, in collaboration with the rest of the team, is to create and monitor strength based individualized plans with each woman staying in the shelter to help facilitate meeting her needs/goals. This position will be under the direct supervision of the Assistant Director of Housing and under the general supervision of the Director of Women’s Housing.

**Responsibilities**:
**Service Delivery**
- Connect with and build strong therapeutic relationships with women, children and family members participating in the Amowacistin Pahkahokowin program
- Support women and families to navigate government and community programs, advocating on their behalf where required
- Maintain positive relationships with front line teams working with our target population with a focus on agencies providing services for individuals impacted by FASD, mental health challenges and addictions
- Ensuring excellent communication and collaborating/coordinating service wherever possible
- Actively work towards developing familiarity with Indigenous cultural traditions and engagement with Indigenous people and communities, particularly with the Senior Director and Coordinator of Indigenous Relations
- Establish/maintain positive relationships with actors in the criminal justice system including police, prosecutors, Legal Aid, crown prosecutor, defense attorneys, and Victim Services to ensues principles, guidelines, and laws such as the Victims Bill of Rights, testimonial aids, or other supports are utilized as best they can to address the victim’s needs
- Support women, children, and family members with creating and maintaining positive community supports and connections
- Support Women and families to attend appointments, programming, and activities outside of the Repatriation Program
- Support women and families in preparing for their move into housing including helping them to arrange utility hook up, financial planning, food planning, locating furnishings, community mapping, and developing a housing preservation plan to reduce the risk of future homelessness
- Liaise with landlords to build positive relationships and current available housing options
- Develop and deliver programming for groups that includes Indigenous content
- Establish and maintain positive relationships with other YWCA departments to ensure excellent communication and collaboration to best serve women and families

**Administrative Duties**
- Maintain detailed and accurate electronic case files
- Follow common case planning process with each individual, including:

- Intake/assessment process
- Person-centered case plans, goal setting and regular home visits
- Follow up assessments and regular check-in as needed
- Provide warm referrals to community agencies and programs in support of individual’s needs and activities
- Complete VI-SPDAT/SPDAT assessments
- Track referrals, contacts, and other stats in accordance with program standards
- Provide verbal and written reports to staff coach at predetermined intervals
- Attend weekly meetings to coordinate caseload and ensure regular communication
- Cooperate with team members to ensure other administrative needs are met
- Facilitate and lead presentations internally and externall