Enforcement Services Associate

**Job Details**:
**Full Time (CUPE 1329)**:
**Posting Status**:
**Open to all current Town of Oakville employees and external applicants**:
**Closing Date**:
**Applications for this position must be received at**oakville.ca** by no later than 11:59 pm on**February 24, 2025.**:
**Responsibilities**:

- Providing customer service, support and analysis for inquiries/complaints relating to Municipal Enforcement Services including rates, fees, fines, penalties, payments, permits, equipment, policies, procedures, municipal by-laws, Provincial Offences Act (“POA”), Administrative Penalty System (APS), etc.
- Resolving first level escalated matters relating to tickets, permits, licenses and payments
- Reviewing and issuing over 60 types of business licenses and multiple types of parking permits
- Receiving, reviewing, documenting, assigning and resolving customer services requests in Salesforce, AMANDA and/or AIMS
- Undertaking scheduled processes of the APS ticket lifecycle for parking, licensing and various by-laws including analysis of payment and owner information records, ticket entry, mailing out of penalty notices
- Coordinating, scheduling and maintaining the screening meeting calendars and processing for the Screening officers
- Supporting the hearing processes and meetings, including preparing hearing documents and updating hearing records
- Reconciling daily and weekly financial transactions for commercial parking operations
- Processing various payments received by mail, telephone, or etransfer using computerized (custom) software. Daily balancing and securing of various receipts in accordance with established audit requirements.
- Processing of private property officer files, including intake, review and updating records to coincide with approvals
- Monthly department credit card reconciliations
- Performing other duties as assigned

**Qualifications/Skills**:

- Completion of 2-year college diploma specializing in Public Administration or Business Administration
- Minimum 3 years related experience in a municipal or public enforcement environment including experience with court/appeal processes, reconciliation of financial and activity reports, general accounting and outstanding administrative office skills complemented by a highly developed understanding of municipal government and service delivery
- A combination of education and experience may be considered
- Strong analytical and organizational skills to perform daily business and tasks associated with Enforcement Services Associate role
- Demonstrated knowledge and understanding of Parking, Sign and Licensing industry including APS, parking, licensing, noise and sign regulations and by-laws
- Advanced skills in Microsoft Word, Excel, Outlook, and database management required; direct experience with AIMS, AMANDA, Access Direct, GIS, Moneris EStore, Sharepoint, Salesforce, My Parkfolio, HONK Mobile, MTO ARIS is required
- Proficient time management skills and flexibility in adjusting between a variety of duties
- Must possess excellent organizational skills to multitask and to process a high volume of items efficiently and accurately
- Proven attention to detail is essential
- Demonstrated interpersonal, organizational, communication and customer service skills to represent the division in a courteous manner in dealing with the public, staff, resolving difficult issues and in coordinating customer service responses
- Experience dealing with difficult people and proven ability to diffuse emotionally-charged situations
- Ability to work in and encourage a team oriented environment, including cross training

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**DATED**: February 10, 2025**:
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***We thank all applicants and advise that only those selected for an interview will be contacted.**: