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Entry Level Administrative Assistant

2 weeks ago

Markham, Canada BTNX Inc. Full time

**Job Details**:

- Position: Entry Level Administrative Assistant
- Type: Full-time
- Location: Pickering, Ontario. (on-site/remote)
- Salary: $38K - $55K CDN (Bonus Options $0 - $2K) Average Wage for Toronto is $46.5K

**Company Overview**:
BTNX Inc. (BTNX) is a biotechnology company and a world leader in rapid, point-of-care diagnostics. We specialize in innovation, research, development, and manufacturing of advanced in-vitro diagnostic (IVD) tests for laboratories, clinics, hospitals, and physician offices. Headquartered in Pickering, ON, BTNX’s core business operations are within Canada & USA, with international sales spanning dozens of countries around the globe. BTNX distributes its products under the Rapid Response® brand and is a certified Original Equipment Manufacturer (OEM) of rapid diagnostic tests.

**Education and Qualifications**:

- High School Degree
- Experience in customer service
- Strong organizational and planning skills
- Excellent oral and written communication skills
- High proficiency in MS Outlook and other MS Office programs

**Responsibilities**:

- Assist Senior Sales Managers in their day-to-day operations such as scheduling, order placement, and managing relationships with clients
- Organize online meetings and in-person visits for Senior Sales Managers
- Provide general support to customer accounts
- Document and prioritize tasks, in consultation with management
- Receive, process, and verify the accuracy of orders from customers utilizing the organization’s internal systems and customer purchase orders
- Communication with Senior Sales Managers for regular updates regarding project statuses
- Initiate required action for response to customer service requests for order changes, including the maintenance of orders and communicating changes to the appropriate personnel/departments
- Provide technical support to customers by identifying problems, researching answers, and guiding customers through corrective steps
- Resolve problems, facilitate solutions, and enhance customer service offerings
- Provide back-up support to coworkers in the performance of job duties required
- Answers customer inquiries/communications as required
- Become familiar with proposed new product; its function, purpose, and value to end-users
- Must be able to oversee day-to-day customer experience for smooth operation of the organization
- Perform other related duties assigned by management

**Job Requirements**:

- Strong organizational and multi-tasking skills
- Detail and results-oriented
- Able to work independently and as a team to complete tasks within deadlines

**Application and Details**: