School Bus Branch Manager

**Company Overview**

Switzer-CARTY Transportation is a leading provider in the transportation industry, dedicated to delivering safe, secure, and punctual services. Established in 2011, our mission is to create value for our customers through unparalleled service and a committed team that values professionalism and community impact.

Switzer-Carty Transportation is seeking a **Branch Manager** for the School Bus division at our Rockland location. Reporting to the Director of Operations and working alongside the Branch Manager of Spec Ed vans, the Branch Manager is responsible for overseeing and managing all operational activities within the branch including but not limited to operations (including maintenance and safety), finance, human resources, and customer service.

In collaboration with functional groups across the organization (finance, human resources, safety and maintenance) as well as senior management, the branch manager is responsible for implementing strategies that optimize branch profitability, address and exceed customer expectations and drive employee engagement and retention.

Working out of our Rockland branch, key responsibilities of this role include the following:

- Leading the overall success of the branch by maintaining and optimizing branch profitability
- Growing the business by developing new opportunities
- Creating a best-in-class customer experience through exceeding customer expectations
- Working closely with consortiums and ensuring compliance with the consortiums standards of performance and contractual obligations
- Implementing people strategy that drives engagement and supports retention
- Leading any change initiative and ensuring all relevant information is cascaded to their respective teams.
- Ensuring all branch activities are conducted with compliance to governing regulations, internal policies and procedures.

**Knowledge & Skills**:

- Leadership experience, five years plus of management experience with the transportation industry, experience in bus transportation and/or branch management considered an asset
- University degree or college diploma, university degree in business considered an asset.
- Experienced in utilizing, coordinating and balancing resources to increase organizational effectiveness.
- Financial acumen - experienced in budget planning and reporting
- Strong relationship building and customer service skills, ability to build positive, collaborative working relationships with internal employees including drivers, dispatchers, technicians and co-workers as well as external industry stakeholders including Consortium General Managers, staff and school board officials and government agencies (MOT, MOE, Municipal Regulators and Compliance Officers)
- Strong communication skills, easily adapt communication style to the audience to ensure desired message is understood, remains calm and professional when delivering difficult information or communicating under challenging circumstances.
- Mentoring and coaching skills, ability to develop others and provides a supportive environment for colleagues to learn and grow, comfortable in providing feedback and working with employees on addressing performance gaps.
- Strong organizational and time management skills.
- Team player, demonstrates effective interpersonal skills and works cooperatively across the organization to achieve common goals, speaks positively of the organization and is a positive role model for others.
- Bilingual in French and English.

**Job Types**: Full-time, Permanent

Pay: $80,000.00-$90,000.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Work Location: In person