Volunteer Coordinator

_**Join our Amazing E Fry Ottawa Team**_

**Volunteer Coordinator**

**Reports to**:Manager, Community Programs

**Hours**:15 hours/week (Part-Time)

**Language**:Bilingual Preferred (English and French)

**Salary**:$23.96 plus benefits (salary non-negotiable - unionized environment)

**About E Fry Ottawa**

The Elizabeth Fry Society of Ottawa (E Fry Ottawa) is a charitable community agency that supports and advocates for women and gender-diverse people impacted by the justice system. Our work is aimed at reducing harm and oppression, supporting people to overcome barriers to reintegration, and empowering them to build a life of stability and resiliency. We are a feminist organization committed to working from a human rights and anti-oppression perspective, recognizing systemic barriers that lead to marginalization. We work with trauma-informed, person-centred principles to promote a respectful, diverse, and inclusive environment that promotes healing, recovery, and successful reintegration.

**Core Responsibilities**:
The Volunteer Coordinator is responsible for the recruitment, training, scheduling, and supervising of volunteers who provide support to clients participating in E Fry Ottawa programs and services. This position will:

- Actively recruit, screen, interview, and on-board all E Fry Ottawa volunteers, including conducting reference checks and managing criminal record checks.
- Provide orientation, training, and supervision to all volunteers.
- Collaborate with E Fry Ottawa managers and peers to identify volunteer needs and schedule volunteers for programs and services, and to monitor performance.
- Coordinate and support volunteers providing court support and court accompaniment at the Ottawa Courthouse, and coordinate volunteers in our residences, Drop-In, and other program areas.
- Work closely with volunteers to receive and sort community donations, such as clothing.
- Collect and enter program statistics (Volunteer and Drop-In program) into our Information Management System and report regularly to the Manager of Community Programs to support program excellence and funder requirements.
- Update volunteer policies, procedures, and training materials as needed.
- Engage and communicate regularly with volunteers and support them throughout their involvement, ensuring a positive and meaningful experience.
- Assist with planning volunteer appreciation and recognition events.
- Ensure clients are being provided with adequate supports and services including a listening ear, and referrals within the Elizabeth Fry Society of Ottawa and other agencies as appropriate.
- Collect and report data pertaining to outcomes assessments to the Manager of Community Programs.

**Other responsibilities**
- Coordinate harm reduction supply (receive, store safely, distribute as per guidelines).
- Attend community functions to promote E Fry Ottawa’s volunteer program.
- Promote the mission, vision, and values of E Fry Ottawa in all activities.
- Complete other duties as assigned by management.

**Qualifications**:
**Required education and experience**
- Minimum of one year demonstrated experience managing a volunteer program preferably in a non-profit social service setting.
- Certificate in volunteer management would be considered an asset.
- Completion of a post-secondary degree or diploma in human services or related field.
- Experience with the collection of statistical data and writing reports.

**Required knowledge, capacity, and commitment**
- Excellent written and oral communication and interpersonal skills, including the capacity to engage and support volunteers and clients, and to de-escalate conflict.
- Demonstrated organizational, leadership, and time management skills, including the ability to work independently as well as part of a team.
- Valid First Aid/CPR, Non-Violent Crisis Intervention (NVCI), and ASIST certifications are assets.
- Updated Criminal Record Check for working with a vulnerable population required.

**Workplace Conditions**

Note that clients may face multiple challenges, including those related to mental health, trauma (past and current), and substance use. Work location is at the Bronson Centre. This role is typically performed during the daytime on weekdays, with occasional evening and weekend availability required.

**Job Type**: Part-time

Pay: $23.96 per hour

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Work Location: In person