Customer Support Representative

7 days ago

Edmonton, Canada WeKnowTraining Full time

**Customer Support Representative -**_ In Office Position_**

**#150, 15315 123 Ave NW, Edmonton, Alberta T5V 1S6**
- We Know Training is a rapidly expanding technology leader in the online regulated training space, _with opportunities for meaningful career growth._

At We Know Training, we believe great customer experiences are built by people who care, listen, and solve problems with curiosity and creativity. We’re a tight-knit team, and we’re looking for one more person who’s our kind of special.

We’re looking for someone who has experience in customer service, but more importantly, someone who is a strong communicator, observant, and quick to learn. You’ll thrive here if you’re naturally curious and nimble when things change. Weekend availability may be required at times, so a little flexibility is important.

In return, you’ll join a group that is genuinely fun to work with. We have an exceptional office environment, weekly team-building meetings that bring us together, and plenty of opportunities to grow within the company. If you’re looking for a place where your skills will be valued, your personality will fit right in, and your career can flourish, we’d love to hear from you.

**Responsibilities**
- Operate in a fast-paced dynamic setting, managing approximately 50-60 interactions per day.
- Provide a support experience that is compassionate yet concise.
- Communicate with clients independently without the use of scripts to troubleshoot and solve problems, with your teams’ support as needed.
- Collaborate with the team members to create and improve our internal and external knowledge base to further enhance the customer experience.

**Qualifications**
- Professional proficiency in English, both verbal and written, **_is required_**_._
- Wednesday and/or Friday - Tuesday).
- Front-line virtual customer service experience is strongly preferred
- Expert in troubleshooting, navigating technical environments and figuring out how things work.
- Passionate about customer-focused service and willing to go the extra mile to create customer delight

**Why We Know Training?**
Imagine starting your day in a space where ideas flow freely, where the environment feels modern and fresh, and where your health and comfort are a top priority. Plus, the friendly and dynamic vibe in our office makes each day engaging and fun. We believe that when you're happy in your workspace, you're more motivated, productive, and ready to take on new challenges.

Step into our bright, open-concept office where natural light floods every corner, creating an energizing and positive atmosphere. Our space is designed to promote collaboration and creativity, with new ergonomic furniture that not only looks great but also ensures your comfort and well-being throughout the day.

At We Know Training, we’re the leading provider of certified online training, offering complete solutions for building, delivering, and distributing courses in regulated and public
- facing industries. As a fast-paced, growth-driven company with an ambitious 10-year plan, you'll work alongside a team of creative, smart, and curious individuals. With us, your career path is limitless, full of growth opportunities.

**Application and Interview Procedure**:
Step 3 - Take home assignment - 30 minutes.
Step 5 - Offer
- Please note that if you are selected for this role, a criminal record check will be mandatory._

  • Customer Support Representative

    2 weeks ago

    Edmonton, Canada Jobber Full time

    **Does your definition of success mean empowering others?**: Then you should consider joining Jobber! We're looking for a **Customer Support Representative **to be part of our Customer Success department. Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and...

  • Customer Care Lead

    3 days ago

    Edmonton, Canada Epiroc Customer Center Full time

    _**Customer Care Lead - Edmonton, AB**_ **RESPONSIBILITIES**: Provide technical/commercial parts support to our customers Handle incoming calls related to consumables, parts, service and equipment prices and delivery of orders Respond to inquiries of stock balance, pricing, lead time, delivery, parts information, specifications, availability inquiries,...

  • Bilingual Customer Support Representative

    1 day ago

    Edmonton, Canada WeKnowTraining Full time

    **Bilingual Customer Support Representative** - We Know Training is a rapidly expanding technology leader in the online regulated training space, with opportunities for meaningful career growth._ We Know Training is searching for a well-rounded Customer Support Representative who has outstanding customer service, efficiency in troubleshooting,...

  • Customer Support Assistant

    1 week ago

    Edmonton, Canada AutoTrans Squad Support Full time

    **Overview** **Duties** - Greet customers warmly and assist them with their inquiries both in person and over the phone - Perform accurate data entry to update customer records and transaction details - Support sales efforts through upselling and cross-selling products or services to enhance customer satisfaction and revenue - Provide multilingual support,...

  • Customer Support Representative

    3 days ago

    Edmonton, Canada Embrace Software Inc Full time

    Customer Support Representative (Temporary) Embrace Software, headquartered in Tampa, USA, is one of the fastest-growing software acquirers in the world. We focus on building niche software businesses that deliver mission-critical solutions across industries (Industrial, Healthcare, Fintech and Edtech). Why Join Embrace: Rapid Growth: Our team has...

  • Technical Customer Support Representative

    2 weeks ago

    Edmonton, Canada PSCL - Process Solutions Canada Ltd Full time

    Applicants **mus**t live in Edmonton-area. In-office position. **Company Overview**: PSCL is a leading provider of innovative solutions to the industrial sector. Our team is dedicated to delivering exceptional technical support and building strong customer relationships. We are successful because we listen to our customers, take pride in what we do, and...

  • Customer Service

    3 days ago

    Edmonton, Canada Printer World Full time

    We are currently recruiting for a **Customer Service Representative/Production Support** to join the team in our Print Production Office! The Customer Service Representative serves as a liaison between customers, sales and production. This position also provides production support to our production team by working as a production operator/assistant as...

  • Ilm Customer Support Representative

    1 week ago

    Edmonton, Canada NAIT Full time

    The Individual Learning Modules Office is responsible for the creation, maintenance, and distribution of all Individual Learning Modules (ILMs). ILMs are standardized learning resources for instructors and students in apprenticeship, trades, and technical training courses. Based on the Alberta apprenticeship course outline, published modules provide...

  • Customer Service Representative

    2 weeks ago

    Edmonton, Canada Affinity 1:1 Full time

    Affinity 1:1 is looking for a Client Support Representative to join our team. The Client Support Representative will be responsible for providing excellent service to the clients. The Client Support Representative will work closely with the sales team, operations, and other departments to ensure that customer support is top-notch. Why become a Client...

  • Sales Support Representative

    2 weeks ago

    Edmonton, Canada Lawson Products Full time

    Since 1952, Lawson Products has worked hard to make our customers' jobs easier by improving their operational efficiency, productivity and overall performance. As a leader in the MRO industry, we partner with customers to make sure they have the right maintenance and repair parts on hand when needed. We’re looking for a Sales Support Representative with...