Technical Customer Support Representative

Applicants **mus**t live in Edmonton-area. In-office position.

**Company Overview**: PSCL is a leading provider of innovative solutions to the industrial sector. Our team is dedicated to delivering exceptional technical support and building strong customer relationships. We are successful because we listen to our customers, take pride in what we do, and have an amazing team. We are looking for skilled Technical Customer Support Representatives to join our team.

**Position Overview**

As a Technical Customer Support Representative at PSCL, you’ll play a vital role in ensuring that technical issues are managed efficiently from beginning to end. You’ll work closely with our customers to resolve complex technical challenges, provide innovative solutions, and offer long-term support. If you are passionate about problem-solving and thrive in a customer-centric environment, we encourage you to apply.

**Responsibilities**:

- Assess and prioritize technical situations to provide effective solutions.
- Manage individual cases while documenting troubleshooting and customer interactions.
- Collaborate with team members to resolve complex technical problems and communicate trending issues.
- Build and maintain strong customer relationships through exceptional service.

**We want to hear from you if you have**:

- A technical diploma in a computer-related discipline, trade certification, or equivalent experience.
- Strong work experience with MS SQL: scripting, writing queries, creating databases.
- Proficiency in operating systems (Windows and Linux) and networking technologies/protocols.
- Excellent oral and written communication skills.
- Strong time management and problem-solving skills; with the ability to work independently and in a team environment.
- Impeccable attention to detail and commitment to quality customer service.
- A **valid** Canadian passport **or** PR with US B1/B2 Visa and the willingness to travel internationally.

These additional qualifications would be an asset:

- Experience in end-user software support
- Industrial experience in an industrial plant or lab environment
- Electrical experience and qualifications
- Exposure to the electrical trade / electrical process equipment and ability to read electrical drawings
- Knowledge of electrical installation, automation and/or PLCs
- Experience with software testing methodologies and software testing
- Experience in writing end-user documentation
- Familiarity with Kubernetes or Docker
- Microsoft Certified Professional status

PSCL is an equal opportunity employer, and we pride ourselves on our cultural diversity. We are a growing company with a unique market and technical specialty that offers a friendly, inclusive and interactive work environment.

**What We Offer**:

- A collaborative and supportive team environment.
- Competitive compensation and benefits package.
- Opportunities for professional growth.
- The opportunity to work on satisfying, technically complex projects.

**Job Types**: Full-time, Permanent

Pay: $55,000.00-$60,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- RRSP match

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Edmonton, AB: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have a valid Canadian passport or US B1/B2 Visa?
- Mandatory: Are you located within the Edmonton/Capital Region?

**Education**:

- AEC / DEP or Skilled Trade Certificate (required)

**Experience**:

- technical customer support: 2 years (required)
- relational database (SQL): 2 years (required)
- Electrical: 2 years (preferred)

Willingness to travel:

- 25% (required)

Work Location: In person