Supervisor, Learning Management System

**The Opportunity**

We are seeking a dedicated and experienced **Learning Management System (LMS) Supervisor** to oversee the management, optimization, and development of our Brightspace LMS platform. The LMS Supervisor will lead a team that significantly impacts educational delivery, compliance, and data security across the organization. This role is crucial in ensuring efficient operation, policy compliance, and enhancement of the user experience for faculty, staff, and students. Additionally, the LMS Supervisor will be responsible for escalating technical issues and collaborating with support teams and stakeholders to enhance the learning experience for students on all SAIT’s campuses.

**The Role**:
- ** Team Leadership and Supervision**:

- ** Provide Strategic Leadership**: Foster a collaborative environment while mentoring the LMS team.
- ** Coordinate Team Activities**: Conduct performance evaluations and set measurable goals aligned with organizational objectives.
- ** Professional Development**: Facilitate growth opportunities while ensuring adherence to union contracts.
- ** Collaborate with Management**: Assist the Manager, Academic Technology in delivering departmental goals; support other functional leaders within the ITS team.
- ** LMS Management and Administration**:

- ** Ensure Optimal Operation**: Maintain the Brightspace LMS to operate efficiently, securely, and reliably.
- ** Oversee Updates and Upgrades**: Plan and execute complex system updates to avoid service interruptions.
- ** System Reliability and Security**: Monitor and enhance system performance and security measures.
- ** Technical Troubleshooting**: Address high-level technical issues that could impact academic operations.
- ** User Support and Training Development**:

- ** Develop Training Programs**: Work with faculty and staff to maximize LMS utilization.
- ** Provide Expert Support**: Offer high-level assistance for escalated user experience issues.
- ** Maintain Documentation**: Keep documentation up-to-date with system changes and compliance requirements.
- ** Stakeholder Collaboration and Communication**:

- ** Support Instructional Needs**: Collaborate with faculty and departments to enhance instructional delivery.
- ** Liaison Role**: Act as the bridge between technical teams and academic departments.
- ** System Integrations**: Work with ITS and other departments on integrating systems.
- ** Advocate for LMS Needs**: Represent LMS interests in committees and meetings, aligning initiatives with organizational strategic goals.
- ** Policy Compliance and Regulatory Adherence**:

- ** Implement Policies**: Collaborate with academic departments and the Office of General Counsel to enforce LMS usage policies.
- ** Ensure Compliance**: Adhere to organizational policies, union agreements, and legal regulations.
- ** Accessibility Standards**: Stay informed about accessibility requirements and implement best practices.
- ** Health and Safety Compliance**: Understand and comply with Occupational Health and Safety policies and procedures, ensuring all work is conducted according to applicable legislation.
- ** Project Management and Strategic Planning**:

- ** Lead LMS Projects**: Drive initiatives related to LMS improvements, integrations, and new feature implementations.
- ** Risk Management**: Perform risk assessments and develop mitigation strategies for project-related risks.
- ** Vendor Coordination**: Manage relationships with vendors and external partners.

**Qualifications**:
- ** Minimum Requirements**:

- ** Education**:

- ** Diploma** in Educational Technology, Information Systems, or a related field, or equivalent experience.
- Leadership/supervisory training.
- ** Experience**:

- ** 5+ years** of experience in LMS administration (e.g., Brightspace, Moodle, Canvas) and deployment of digital learning technology.
- Experience administering **D2L’s Brightspace** platform.
- ** 3+ years** of supervisory experience with demonstrated leadership of a technical support team.
- Ability to motivate and direct technical support staff.
- Experience with compliance and risk management.
- Proficiency with IT Service Management software/ticketing systems.
- Strong problem-solving capabilities.
- Excellent verbal and written communication skills.
- Experience in developing and deploying practices, policies, and processes.
- Ability to troubleshoot technology-related challenges calmly and methodically.
- Strategic thinking with the ability to connect daily activities with long-term goals.
- Willingness to travel approximately one to two times per year, if necessary.
- ** Preferred Qualifications**:

- ** Education**:

- ** Bachelor’s degree** in Educational Technology, Information Systems, or a related field.
- ** ITIL Foundations v4** Certification.
- ** Brightspace Administrator Certification**.
- ** Experience**:

- ** 7+ years** of LMS experience (e.g., Brightspace, Moodle, Canvas).
- ** 5+ years** of supervisory exp