Learning Management System Administrator

The Learning Management Systems Coordinator provides technical leadership in the support of the Society’s learning management system (LMS). This position is responsible for the support, implementation, delivery, and maintenance of the platform and resources used for instructional functions. The Learning Management System Administrator is the primary system administrator for the Society’s LMS and oversees the installation of all system updates and upgrades, as well as tools and software integrated with the LMS.

General:

- Works on assignments dealing with the routine and daily operation, use, and configuration of the LMS.
- Manages community areas within the LMS including functionality, appearance, tabs, and settings.
- Identifies and communicates opportunities for process and quality improvements, providing feedback on usage, defects, and suggested enhancements.
- Acquires and maintains knowledge of current technology as it applies to LMS software and systems.
- Maintains procedures and policies to ensure the security and integrity of systems/networks.
- Writes and maintains technical procedures and policy documentation.
- Collaborates with the Society on training needs and opportunities for the expansion of talent development within the organization.
- Acts as an internal consultant by analyzing data and recommending solutions to utilize the LMS to deliver, track training and measure performance to meet organizational objectives.
- Creates and updates resources to train and support learners on how to use the technology for online and professional development.
- Commits to project deliverables in order to achieve measurable success within the next two years.

User Management:

- Creates user logins as needed and assigns user permissions.
- Creates and manages user structures including the creation of user groups and learning cohorts.
- Manages course enrollment including progress tracking.
- Lead quality improvement initiatives to ensure highest satisfaction in User Experience. This includes improvements to the platform, visual and audio quality of the videos and live streaming etc

Course Management:

- Publishes and archives online or blended learning solutions, assigns training curricula,and adds and deletes resources.
- Works with the Society to manage the course asset library.
- Populates course information and assigns learners.
- Develops and updates standardized tools and reporting for ongoing access to learning information; generates standard and custom reports.
- Analyzes reporting data and recommends strategic direction
- Work with Program Coordinator to manage the overall course structure and sets up course programs based on specifications from the instructional designer.
- Manages tracking of course revisions and history.
- Builds online assessments and evaluations in LMS for courses.
- Manages relationship with Program and Master Gardener Coordinator, Communications and Marketing Coordinator, Content Developers and third party Vendor

Troubleshooting:

- Provides troubleshooting assistance for users regarding logging in to the LMS and accessing courses.
- Troubleshoots and resolves issues relating to system functionality and software systems.
- Serves as point of escalation for support issues, which may include interaction with LMS vendor and other vendor support services.
- Reviews and monitors system performance.
- Works with the instructional technologist and instructional designers to troubleshoot and resolve technical issues related to accessing the LMS and course content.

**Required Qualifications**:

- Minimum of 2 years’ experience as an LMS administrator or in similar position
- Technical skills including troubleshooting, and understanding of directory, file structures, and systems
- Ability to troubleshoot and resolve technical issues
- Ability to collaborate with others at all levels of the organization as well as vendors
- Ability to gain new technical skills quickly
- Customer service skills, responsive attitude
- Strong oral and written communication skills; ability to communicate complex technical concepts in layman’s terms

**Preferred Qualifications**:

- Coursework and/or certifications relating to learning management system administration preferred
- Familiarity with course design and development
- Working knowledge of multiple web design technologies

**Job Type**: Part-time

**Salary**: $23.00-$25.00 per hour

Schedule:

- Evenings
- Monday to Friday
- Weekend availability

Work Location: Hybrid remote in Calgary, AB