Weekend Night Auditor

1 week ago

Montréal, Canada Ramada Plaza Montreal Full time

**Job description**

**Responsibilities and Duties**

  • Process payments, cancellations, revisions, and information updates on changes.
  • Assist the sales team by inputting group and corporate information into System
  • Check guests in, issue room keys, provide information on hotel services and room location
  • Ensure required identification is taken from guests at check-in in line with local legislative requirements
  • Up-sell rooms where possible to maximize hotel revenue
  • Answer, record, and process all guest calls, messages, requests, questions or concerns
  • Record guest preferences in the system
  • Check guests out, including resolving any late or disputed charges
  • Accurately process all cash and credit card transactions using established procedures
  • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
  • Take action to solve guest problems/complaints using appropriate service recovery guidelines
  • Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behaviour to the supervisor or manager on duty
  • Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
  • Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc

**Qualifications and Skills**

  • Being passionate about people and service
  • Strong communication skills essential when interacting with guests and employees
  • Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/
  • Problem-solving, reasoning, motivating and training abilities are often used

**Job Type**: Part-time

Part-time hours: 24 per week

**Salary**: $19.00-$20.00 per hour

Schedule

  • 8 hour shift

Ability to commute/relocate

  • Montréal, QC: reliably commute or plan to relocate before starting work (required)

**Experience**

  • Customer service: 1 year (preferred)

Work Location: In person

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