Night Auditor

2 weeks ago


Montréal, Canada Ramada Plaza Montreal Full time

**Job description**

**Responsibilities and Duties**

  • Process payments, cancellations, revisions, and information updates on changes.
  • Assist the sales team by inputting group and corporate information into System
  • Check guests in, issue room keys, provide information on hotel services and room location
  • Ensure required identification is taken from guests at check-in in line with local legislative requirements
  • Up-sell rooms where possible to maximize hotel revenue
  • Answer, record, and process all guest calls, messages, requests, questions or concerns
  • Record guest preferences in the system
  • Check guests out, including resolving any late or disputed charges
  • Accurately process all cash and credit card transactions using established procedures
  • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
  • Take action to solve guest problems/complaints using appropriate service recovery guidelines
  • Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behaviour to the supervisor or manager on duty
  • Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
  • Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc

**Qualifications and Skills**

  • Being passionate about people and service
  • Strong communication skills essential when interacting with guests and employees
  • Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/
  • Problem-solving, reasoning, motivating and training abilities are often used
  • Flexibility: ability to work weekends and weekdays
  • Ability to speak French and English fluently

**Experience**

  • Customer service: 1 year (preferred)
  • Experience with hotel reservations software Opera Cloud (an asset)

Advantages

  • Paid overtime
  • Paid annual vacations
  • Paid public holidays
  • Dental insurance
  • Provided uniform
  • Flexible work schedule

Type d'emploi : Temps partiel

Rémunération : 19,50$ à 20,00$ par heure

Horaires de travail

  • 8 Heures

Capacité à faire le trajet ou à déménager

  • Montréal, QC: Faire le trajet sans problème ou prévoir un déménagement avant de prendre son poste (Obligatoire)

Expérience

  • Customer service: 1 an (Souhaité)

Lieu du poste : En présentiel


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