Showroom Coordinator

**Position Overview**

This is a **hospitality-focused** and dynamic role. As the **Showroom Coordinator** for Teknion’s Vancouver Showroom, you are the face of our brand, responsible for delivering a **superlative guest experience** to all visitors.

You will act as the ultimate host, ensuring every client visit—from a quick drop-in to a major presentation—is flawless. This includes **booking, welcoming, organizing** meeting logistics, coordinating catering, and maintaining an **immaculate, best-in-class product presentation area**.

**Specific Responsibilities**

**Showroom Experience**
- Elevate the initial guest impression by personally welcoming all showroom visitors and anticipating their needs to ensure maximum comfort and satisfaction.
- Manage the end-to-end hospitality experience for client meetings, tours, and presentations, including proactive coordination of premium catering, beverage service, and external support staff.
- Serve as a skilled brand ambassador by conducting impromptu showroom tours for unannounced guests when sales staff are unavailable.
- Provide essential support during occasional evening events and after-hours functions.
- Lead logístical coordination for sales and marketing events, including managing personalized guest amenities and service items.

**Showroom Operations**
- Ensure immaculate hygiene and seamless operation functionality of all client and internal servery areas, setting and managing team expectations for shared space maintenance.
- Provide instant, expert technical support for all office and AV/IT equipment to eliminate presentation delays or disruptions.
- Manage inventory and procurement of all hosting, catering, and business centre supplies to prevent service disruption.
- Manage logistics for showroom product updates and installations, coordinating required meetings, subcontractors, and delivery schedules.

**Administrative & Sales Support**
- Manage the financial and vendor administrative pipeline, which includes processing Purchase Orders (PO), Cheque Requests, Invoicing, and maintaining accurate Vendor Master Records.
- Coordinate and maintain various team calendars and schedules to optimize time and resource allocation.
- Maintain and track a detailed record of all customer visits and showroom engagement metrics, providing essential data for showroom and sales strategy development.
- Serve as a reliable administrative resource for the British Columbia Team, providing essential local support.
- Contribute to regional sales initiatives by assisting with the coordination and administrative assembly of Request for Proposal (RFP) responses as needed.

**Qualifications/Educational Requirements**
- Post-Secondary education in Hospitality Management, Business Administration, Sales, or Marketing
- Minimum 3 years of demonstrated experience in a high-end hospitality, service, or executive support environment where meticulous presentation and client-facing skills were paramount.
- Strong business acumen with the ability to understand how the showroom experience impacts the sales pipeline.
- Highly organized with the proven ability to multitask
- Must be a resourceful, detail-oriented and flexible individual
- Ability to work effectively with multiple internal teams and external stakeholders across various functional areas. Self-motivated individual with the initiative to do things before being requested. Able to deliver results and work independently.
- Process-driven and able to conceptualize new ways of doing things and delivering services
- Excellent interpersonal and communication skills, both written and verbal.
- Previous experience in a CRM environment
- Prior knowledge of the office furniture industry would be an asset
- An understanding of the Architecture and Design Industry would be an asset
- Bilingualism (French/English), both verbal and written, is a strong asset.