Learning and Development Specialist

**Opening Statement**:
We acknowledge that the City of Kingston is situated on traditional Anishinabek (Ah
- nish-in-ah-bay), Haudenosaunee (Ho-den-o-show-nee) and Huron-Wendat (huron-wen-dat) territory and is the home of many Indigenous peoples. We are grateful to reside and work on this land.

Kingston is a smart, livable city in the heart of eastern Ontario. Its stable and diversified economy includes global corporations, innovative start-ups and all levels of government. Kingstonians enjoy a high quality of life with access to world-class education and research institutions, advanced healthcare facilities, affordable living and vibrant entertainment and tourism activities.

**Position Summary**:
Do you have a proven track record of designing memorable learning experiences that drive business results?

This role will provide an opportunity for you to help design and deliver engaging solutions for the various stakeholders across the City of Kingston

As a part of the Organizational Design & Development team, you will have the ability to showcase your talents in a fast paced, collaborative environment where you have the ability to work in a “hybrid” model.

Having a sense of pride in your work and the ability to work with many talented professionals are just some of the reasons why the City of Kingston is an exciting place to be.

Under the direction of the Supervisor, Organization Design & Development, the Learning & Development Specialist supports leadership and staff development through identification of training needs and the development, delivery, facilitation, and evaluation of learning opportunities for new and existing employees. This position is responsible for delivering and maintaining training programs that support the operational and strategic plans and priorities of the City.

Operations:
Implement and deliver a wide range of organizational development and learning services to enhance individual, team, and organizational performance, and build organizational capability

Design, develop, deliver and administer programs and initiatives in areas including corporate initiatives (performance management, leadership development, on-boarding, succession planning), team initiatives (change management, knowledge sharing, workshops, custom training solutions, standard operating procedures), job specific training and development (technical, soft skills, learning and development planning, coaching) and compliance training through the Learning Management System (LMS), King e-learning

Facilitate knowledge sharing throughout the organization by consulting with managers/staff to determine and establish learning objectives; Make recommendations to managers on the development of long-term planning for meeting training needs and work collaboratively with leaders and business units to design and develop learning curriculum in multiple modes of delivery, including e-learning, instructor led classes and blended learning

Work in consultation with leaders, staff, and departments to develop new and productive learning and development tools and approaches that satisfy staff and departmental priorities while ensuring all documentation and related training materials are accessible and in well suited and effective formats

Needs Assessment:
Work with leaders and employees to assess learning and development needs and deliver and document learning opportunities that effectively support corporate objectives

Conduct needs assessments to determine emerging requirements for knowledge and skills training in response to new/changing policies/programs; Prepare or provide input to business cases for new/revised training programs

Conduct analysis of working environment and job functions (e.g. job tasks, business operational requirements, existing/emerging technologies) for training programs

Tracking and Measurement:
Maintain training records to ensure compliance, leveraging system automation tools for effectiveness, efficiency, and reporting

Develop and implement performance metrics, evaluation tools and methodologies to evaluate the success of training initiatives both in-class and online

Ensure corporate documentation, learning tools, and learning standards are consistent with corporate policies, guidelines, and practices

Communication:
Encourage diversity of input to understand root causes of challenges. Use active listening to understand others. Share perspectives and proactively share information to advance collaboration and knowledge sharing across the corporation

Coaching & Mentoring:
Work with Commissioners/ Directors to understand and assess individual’s learning needs, provide individual coaching, and evaluate progress.

Design individual developmental plans, meet regularly and provide on going feedback and learning opportunities for improvement.

Other duties as assigned.

**Qualifications, Competencies**:
University degree in Education, Human Resources, Organization Development or a related field

3-5 year