Bilingual Field Service Scheduler

**Position Overview**: *

**Key responsibilities include**:

- Coordinating Field Technician appointments with customers and ensuring scheduling is done accurately, taking into consideration the right equipment and inventory for the job
- Scheduling Field Technicians for the full of amount of hours or as close to as possible to ensure effective use of time and resources
- Ensuring that all communications referred by our Inside Sales and Customer Care teams are dealt with in a timely manner resulting in either new appointments or rescheduling of appointments
- Collaborating with the Control Centre and Channel Support teams regarding scheduling processes and new initiatives
- Identifying scheduling challenges and working with department managers to find solutions
- Maintaining records for Field Technician availability
- Implementing scheduling procedures as requested by the Field Service Supervisor and Manager, Control Centre
- Working closely with other frontline managers to address quality of service issues
- Taking or making customer calls in order to schedule or reschedule appointments for new installations or service work
- Assigning work orders and/or optimizing routing to ensure efficient completion of service work
- Maintaining system records with up to date information that will be utilized by other customer-facing teams at Xplornet Communications Inc. managing arrangements for out of town travel that may be required by Field Technicians
- Bilingualism is required (French/English)
- Completion of post-secondary education in a related field, combined with 2-3 years of relevant work experience
- Previous experience in a customer-focused environment
- Demonstrated experience working with workforce and resource levelling
- Advanced interpersonal, verbal communication skills and a demonstrated ability to communicate with all levels of the organization
- Knowledge of working standards of Health and Safety, construction and CSA
- Professionalism and tact in representing the company to our customers
- Independent and prudent judgement
- Strong negotiation and influencing skills to maintain the agreed upon schedules
- Excellent time management skills with attention to detail
- A working knowledge of MS Office (superficially, MS Project, Word, Outlook, Excel and PowerPoint)
- Ability to work in a fast-paced, dynamic environment

In alignment with Xplornet’s Vaccination Protocol, all new Xplornet team members are required to be fully vaccinated against COVID-19. Requests for accommodation will be considered on a case by case basis.
Xplornet Communications Inc. offers a competitive compensation package with excellent company benefits, including matched participation in a group RRSP and a comprehensive health and dental plan.

**Condition of employment**:
Xplornet is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

**Company Overview**:
Xplornet Communications Inc. founded nearly 20 years ago in Woodstock New Brunswick, Canada, is one of Canada’s leading broadband service providers, and the largest rural-focused broadband service provider. For over a decade, Xplornet has been providing innovative fixed and mobile broadband solutions to rural customers at work, home and play across Canada. Today, Xplornet offers voice and data communication services through its unique national fibre, wireless and satellite network that connects Canadians to what matters to them. Xplornet fundamentally believes that all Canadians, regardless of whether they live in urban or rural areas, deserve access to fast, reliable broadband speeds and supporting infrastructure.