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Service Advisor

2 weeks ago

Cornwall, Canada Jiffy Auto Service Full time

Jiffy Auto Service is currently seeking a new full-time Automotive Service Advisor to join our staff at our Cornwall, ON location.

A Service Advisor is responsible for listening and taking note of our customer needs when it comes to the regular maintenance and/or repair of their vehicle.

As a member of our staff the Service Advisor will provide exceptional service to our customers, going above and beyond to guarantee each visit is an enjoyable experience, and will also:

- Welcome our walk-in customers upon their arrival
- Schedule service appointments
- Obtain comprehensive details on a vehicle’s symptoms and requirements and advise customers’ service decisions accordingly
- Prepare and relay work orders
- Rectify customer complaints/concerns in a courteous and professional manner
- Keep shop Manager informed of any problems regarding shop or customer related matters
- Keep records of all customer interactions and transactions.
- Prior experience in a sales or customer service role involving automotive service (repair and preventative maintenance), tires, parts and accessories
- Outstanding sales expertise
- Automotive experience/background (an asset)
- Automotive repair background (an asset)
- Bilingual (an asset)
- Demonstrated computer skills
- Valid driver’s license
- Working knowledge of tools and equipment
- Superior organizational skills with keen attention to detail
- Strong time management skills
- Excellent communication and interpersonal skills
- Confidence and aptitude to work unsupervised and independently
- Experience working in a team-based environment

We offer competitive salaries, benefits, and a pleasant environment with room to grow. We also offer staff discounts on parts and tires at all of our stores and shops.
- Only applicants moving to the next step of our recruitment process will be contacted. _

Upon request, we will provide accommodations to applicants with disabilities throughout the entire recruitment, assessment and selection process. If you require accommodation at any point in the hiring process, please contact our Human Resources department.

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Store discount

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person