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Bilingual Customer Service Representative

3 weeks ago

Cornwall, Canada Xplore Inc. Full time

**Position Overview**:**

Do you have a passion for providing excellent customer service? Want to work for a company who believes in putting the customer at the heart of everything they do?

Then join Xplore’s team of Bilingual Customer Service Representatives in our Cornwall, ON office. Xplore offers a high energy, fast-paced work environment where employee opinions and feedback are valued.

Xplore offers a high energy, fast-paced work environment where employee opinions and feedback are valued.

We offer:

- $3.00/hour Bilingual Premium (French/English)
- $17.55/hr
- Bonus incentive opportunities up to $2,800 annually
- Eligible for an additional employee loyalty bonus of up to $1000
- Excellent company benefits including health and dental
- Matched participation in group RRSP
- Strong focus on internal promotion, career path development and training
- Opportunities to work from home after six months tenure

**Key responsibilities include**:

- Providing an excellent customer experience by interacting with customers in a courteous, knowledgeable and professional manner.
- Listening to customers and probing as appropriate to discover needs while fulfilling customer expectations in a way that also complies with policies, practices and procedures
- Providing general account, billing and technical support to our customers
- Processing service orders
- Maintaining accuracy of customer databases
- Assisting with reporting and administration
- Maintaining service levels and achieving business and performance goals and objectives
- Completion of post-secondary education in a related field (or equivalent level of experience)
- Knowledge of approaches, tools and techniques for anticipating, recognizing and resolving technical issues
- Previous customer service experience is an asset
- Strong computer and troubleshooting skills with the ability to analyze and solve problems
- Solid working knowledge of the Microsoft Operating Systems; experience with MAC and/or Linux is an asset
- Strong communication skills, verbal and written, with the ability to communicate effectively with customers in technical and non-technical terms
- Self-motivated and driven with good time management and organizational skills
- Ability to follow guidelines and strong attention to detail
- Ability to prioritize and multi-task while adapting in a fast-paced work environment
- Bilingualism is an asset (French/English)

XploreJobs
**Condition of employment**:
Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

**Company Overview**:
Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.