Retail Manager

**Job Description: Retail Manager**

**Position Summary**:
The Retail Manager is responsible for overseeing the daily operations of the store, ensuring exceptional customer experiences, achieving sales targets, and maintaining operational efficiency. This leadership role involves managing a team, maintaining stock and inventory, and ensuring compliance with company policies and applicable Ontario labor laws.

**Key Responsibilities**:

- **Store Operations**:

- Plan, direct, and evaluate daily retail operations.
- Ensure the store meets its sales goals and financial objectives.
- Oversee stock levels and manage inventory control.
- Opening and closing the store accurately.
- **Team Leadership**:

- Train, and supervise staff, ensuring high levels of performance and morale.
- Conduct regular team meetings to review performance and set goals.
- **Customer Service**:

- Provide outstanding customer service and address customer inquiries and concerns effectively.
- Handle escalated customer complaints and resolve issues promptly.
- Promote customer loyalty and enhance customer satisfaction.
- **Sales and Marketing**:

- Monitor sales trends and develop strategies to achieve sales targets.
- Execute and promote in-store marketing initiatives.
- **Compliance and Safety**:

- Ensure the store complies with Ontario health and safety regulations.
- Maintain store cleanliness and enforce security protocols.
- Manage cash handling procedures and financial reporting.

**Qualifications and Skills**:

- Proven experience in retail management or a similar role.
- Strong leadership, organizational, and interpersonal skills.
- Excellent customer service and problem-solving abilities.
- Ability to work flexible hours, including weekends and holidays.

**Education and Experience**:

- Post-secondary education in business, retail management, or a related field is preferred.
- 2+ years of experience in a supervisory or managerial role in retail.

**Work Environment**:

- Fast-paced retail setting.
- Physical tasks such as standing for extended periods and light lifting may be required.

**Salary**:

- Competitive salary based on experience, plus bonuses, and extra inner company perks.

Let us give you the opportunity to grow as an individual, to build lasting relationships and make an impact in a place where people, quality and value mean everything.

We are a family run business and have a family culture throughout the business. Opened now for over 35 years, we have won numerous awards for our quality and service. As well as the 2015 business of the year (11-50 employees) by the Greater Kitchener Waterloo Chamber of Commerce.

**We are an equal opportunity employer committed to diversity in the workplace.**

We will provide reasonable accommodations to applicants with disabilities throughout the recruitment process.

If you are a person with a disability and require accommodation during the process, please contact Monica Caudle at 519-894-0442.

**Job Types**: Full-time, Permanent

Pay: $50,000.00-$65,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- On-site parking
- Store discount
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Retail management: 1 year (required)

Work Location: In person

Application deadline: 2024-12-10
Expected start date: 2024-12-17