Operations Manager

6 days ago

North Vancouver, Canada Glass Doctor Full time

The Operations Manager is responsible for overseeing the day-to-day operations of our glass service business, including residential, commercial, and auto glass. This role ensures efficient scheduling, team performance, inventory coordination, and customer satisfaction across multiple locations. The Operations Manager supports field staff, coordinates with internal departments, and plays a key role in achieving revenue goals and maintaining our standards of service excellence.

**Official Job Description**

As a core member of our leadership team, the Operations Manager oversees workflow across departments, manages technician productivity, supports customer service functions, and helps identify process improvements to ensure a smooth, high-quality experience for customers and staff. This is a hands-on role that combines planning with execution, and requires someone who thrives in a fast-moving, multi-location environment.

**Specific Duties & Responsibilities**

**Team Leadership & Development**
- Supervise, support, and coach technicians, installers, and front office staffEnsure proper onboarding, safety, and performance management
- Work closely with HR to address any staffing or scheduling issues
- Provide ongoing feedback and training in coordination with the Technician Performance Manager

**Operational Oversight**
- Track daily job progress and ensure timely completion
- Review and approve work orders and estimates for accuracy and margin protection
- Work with the Glass Logistics Coordinator to ensure efficient warehouse and delivery processes and dispatch

**Customer Experience & Quality Control**
- Support the team in handling escalated customer issues
- Monitor customer feedback and implement improvements where needed
- Perform site visits or quality checks when necessary
- Ensure warranty standards are consistently applied

**Administrative & Reporting**
- Assist with budgeting, revenue tracking, and KPI reporting
- Prepare weekly operational updates for leadership
- Maintain operational documentation, safety records, and compliance materials

**About Us**:
Glass Doctor has been serving customers in the Lower Mainland and Sunshine Coast areas for years. We were named _Franchise of the Year_ in 2017 and nominated for _Employer of Choice_ in 2018. We’re proud to be part of the Neighbourly Group of Companies, known for its shared Code of Values and commitment to strong workplace culture.

**How to Apply**:
Ready to take the next step?

We also ask applicants to complete the Culture Index Survey, which helps us better understand your work style and support your success in the role:
We’ll be in touch if selected for an interview.

Pay: $85,000.00-$95,000.00 per year

**Benefits**:

- Company car
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off

Application question(s):

- Have you completed a Culture Index Survey?

Work Location: In person

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