Operations Manager

**Background**
We are a well-established Brain Health Centre located in North Vancouver. We have an opening for 1 full-time Clinical Operations Manager position. All training will be provided on the job.

At Elumind, we provide state-of-the-art brain and mental health services to individuals in search of reaching the peak of their brains’ potential. Our philosophy encompasses a variety of integrative approaches to brain health as we believe that healthy software (the mind) can only run on healthy hardware (the nervous system). Our vision is to restore the mind-body connection by making the nervous system whole again through both attending to the body and the mind.

**Why should you work for us?**
- Competitive compensation based on ability and performance, and health benefits
- We are a socially conscious organization and believe in giving back to the community.
- Our philosophy is: At Elumind, we recognize and prioritize clients’ brains as the most important aspect of their vitality and health in everything that they do
- Special events for our teams, including regular staff gatherings, get-togethers, and community events.
- Ongoing training and team meetings to foster collaboration and innovation
- Fully paid-for training and room for growth based on talent and skill

**About us**

Our work environment includes:

- Modern office setting
- Coffee/Tea provided
- Regular social events
- Wellness programs
- Growth opportunities
- International Workforce
- Safe work environment

**Position Overview**:
We are seeking a dedicated and experienced Clinical Operations Manager to oversee the daily operations of our cutting-edge mental health center, specializing in Neurofeedback, Transcranial Magnetic Stimulation (TMS), Photobiomodulation, Biofeedback, and QEEG Brain Mapping. The Clinical Operations Manager will play a pivotal role in ensuring the smooth and efficient functioning of the Elumind Centres, managing a team of technicians, and optimizing the client’s experience.

**Responsibilities**:
**Team Leadership & Development**
- Supervise and lead a team of technicians delivering Neurofeedback, TMS, Photobiomodulation, Biofeedback, and QEEG Brain Mapping.
- Recruit, onboard, and train new technicians, ensuring they are equipped with the knowledge and skills required for success.
- Conduct regular performance evaluations, provide constructive feedback, and support professional development.
- Set clear expectations and team goals, fostering a collaborative, accountable, and supportive work culture.
- Promote a positive and healthy team environment through team-building initiatives and support for staff well-being.

**Operational Oversight**
- Develop and manage daily and weekly schedules to ensure consistent coverage for all therapeutic services.
- Coordinate with clinicians and administrative staff to optimize patient flow and scheduling efficiency.
- Allocate resources effectively to balance technician workload and maximize service delivery.
- Oversee inventory of therapeutic equipment, supplies, and materials required for daily operations.
- Coordinate with procurement to ensure timely replenishment and adequate stock levels.

**Quality Assurance & Continuous Improvement**
- Monitor the quality and consistency of therapeutic interventions, ensuring adherence to established clinical protocols and standards.
- Implement continuous improvement initiatives to enhance the efficiency and effectiveness of clinical services.
- Proactively address any operational or service-related issues to maintain high standards of care.
- Analyze feedback from clients and staff to identify areas for operational enhancement.

**Client Experience & Satisfaction**
- Collaborate with clinicians and front-desk staff to create a welcoming and professional environment for clients.
- Ensure prompt and professional responses to client inquiries, concerns, and feedback.
- Develop and implement strategies to enhance client satisfaction and promote long-term engagement.

**Compliance & Reporting**
- Maintain up-to-date knowledge of relevant mental health regulations and industry best practices.
- Ensure all operations comply with legal, regulatory, and ethical standards.
- Maintain accurate documentation related to schedules, client records, protocols, and internal processes.
- Generate regular reports on clinic performance, technician productivity, client attendance, and other key operational metrics.

**Technology & Systems Management**
- Train staff on operational systems and ensure consistent, compliant use.
- Identify and recommend technology solutions to improve operational efficiency and service delivery.

**Strategic & Analytical Responsibilities**
- Contribute to long-term operational planning, including clinic expansion, process redesign, and service development.
- Analyze operational data and key performance indicators to identify trends and support informed decision-making.
- Collaborate with leadership on budget planning, resource