Account Management Representative

**The Account Management Representative is responsible for retaining and growing UPS Capital's customer business. He/She uses available resources to learn customers’ businesses, identify business needs, and proactively contact customers to review UPS Capital’s products and services and meet their needs. This position is responsible for prioritizing customer opportunities, focusing attention on accounts with the greatest opportunity and likelihood of success, creating contacts, answering customer questions. The Account Management Representative works with account managers, Business Development Officers and sales support representatives to coordinate account strategies and contract agreements, as well as provide appropriate account alignment.**

**Job duties include, but are not limited to;**
- On-boarding/implementing new customers, educating new customers on our products and services
- Managing customer accounts and resolving problems as they arise
- Monitoring customer activity to ensure positive trending and profitability
- Scheduling and conducting regular account management calls with customers to ensure that our agreement continue to meet our customers’ needs
- Identifying penetration opportunities, and executing sales support and administration whenever necessary.
- Understands how shipping protection works, is aware of our competitors as well as our general position in the market relative to them.
- Identify and assess our customers’ business needs through various means, such as conducting customer analyses, competitive analyses, and through regular interaction with the customer.
- Create strategies to maximize revenue and service levels by learning about, and integrating, knowledge of competitors’ strategies, industry trends, and will therefore be able to positively position UPS’s capabilities competitively.
- Attention to details and is able to accurately read and interpret financial reporting in order to make recommendations to our customers.
- Has basic understanding of supply chain concepts, and the ability to identify risks in the supply chain in order to help our customers mitigate their losses and keep their accounts profitable with us.

**Job Requirements**
- **Bachelor Degree - Logistics/Supply Chain/Finance/Business**:

- **Professional Fluency in English (written and spoken)**:

- **RIBO Licensed**

**Day Shift Schedule Monday to Friday : 8AM to 5PM**

**Hybrid working model; work from home some days of the week, presence required in the office at 1022 Champlain Avenue, Burlington, Ontario some days of the week.**

**UPS Capital Canada Insurance Brokers, Ltd. offers a competitive compensation package including**:

- **UPS Capital Canada Insurance Brokers, Ltd. offers a competitive compensation package including**:

- **Salary between $20.92 - $23.54/hourly based on experience/education + commissions based on performance quarterly up to $18, 000.00/annually**:

- **Defined Contribution Pension Plan, Retirement Saving Plan**:

- **Stock Purchase Plan**:

- **Education Assistance Program**:

- **Employee Assistance Program for you and your family**:

- **5 discretionary days per year + vacation + floater day available**:

- **Variety of store discounts for our Upsers.**:

- **Career development and progression opportunities across multiple business units and geographies**:

- **Competitive Benefits coverage and premium paid by the employer which including**:

- **Life Insurance for you and your family**:

- **Variety of specialists **:_**Osteopath, Naturopath, Masseur, Acupuncturist, Speech Therapist, Dietician, Chiropractor, Physiotherapist, Podiatrist, Psychologist, Social Worker, etc.**_
- _**Emergency Travel Assistance**_
- **Medical services and supplies such as ambulance, hearing aids, private nurse, orthopedic shoes, etc.**:

- **Vision care including eyes exam, glasses or contacts**:

- **Dental including orthodontics services**:

- **Short Term and Long Term Disability benefit**

**Job Types**: Full-time, Permanent

**Salary**: $61,514.00-$66,963.00 per year

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Employee stock purchase plan
- Extended health care
- On-site parking
- Stock options
- Store discount
- Tuition reimbursement
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Commission pay

Work Location: Hybrid remote in Burlington, ON