Director, Clinical Management

Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses’ Association of Ontario. Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list.

**Position Summary**

The Director of Clinical Management is accountable for the delivery of quality care and service to clients and ensures compliance with internal and external professional practice standards. This role supervises Managers of Clinical Practice who oversee regulated and unregulated field employees.

Actively manages client’s needs, contract requirements, company policy compliance, and financial objectives. The Director of Clinical Management leads the development of clinical programs.

Work Location and Hours
Monday - Friday In-Office, Waterloo ON location; business hours
May include some local travel within the Kitchener-Waterloo Guelph Wellington area

**Primary Responsibilities**
- Oversee all clinical activities being delivered by the branch. Ensure adherence to all clinical policies by branch and field staff.
- Provide guidance to Managers of Clinical Practice as requested or needed to ensure compliance with all relevant federal and provincial legislated standards of professional practice as well as internal policies.
- Liaise with referring agencies and clients as necessary and ensure that identified client concerns and complaints are satisfactorily addressed and documented in a timely manner.
- Lead the implementation of client satisfaction initiatives.
- Demonstrate current knowledge of Standards of Practice guidelines of Provincial regulating body.
- Liaise with Provincial regulating body as required.
- Manage the employee lifecycle of Managers of Clinical Practice (direct reports), interpret and implement relevant policies. May assist with the recruitment and selection of Administrative and Supervisory employees as requested.
- Collaborate with HR/Health and Safety for the implementation of modified work programs for Field employees and office employees.
- Ensure that orientation and in-service programs are conducted for Managers of Clinical Practice/ Nursing Supervisors; guide the development of continuing education and training programs for Managers of Clinical Practice, Nursing Supervisors and licensed employees as appropriate.
- Assist the Area Director with the development and writing of Proposals and Contractual Agreements for service delivery.
- Lead the development, implementation and evaluation of clinical programs; participate in the review and/or development of clinical nursing policies and procedures as appropriate.
- Assist the Area Director with the development, implementation and evaluation of the annual business and marketing plans; participate in marketing initiatives as appropriate.
- Coordinate and lead quality activities and continuous improvement initiatives related to client care in keeping with the company’s Quality Management System; lead internal auditing activities.
- Promote Bayshore Home Health through participation in local healthcare, business committees and community events.
- Complete all required weekly, monthly and annual reports.
- Assume responsibility for Branch Office operations in the absence of the Area Director.
- Participate in ongoing internal and/or external continuing education activities.
- Adhere to Bayshore Policies and Procedures.
- Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
- Promotes and participates in proactive Health & Safety activities. Responsible for completing Incident/Accident Reports within 24 hours for any direct report who may sustain injurey.
- Complete other tasks as requested

Job Qualification

**Education**

Graduation from an accredited School of Nursing, preferably with a Bachelor of Nursing degree; current registration (in good standing) with the provincial regulating body.

Current CPR Certification

**Experience**

At least five **(5) years** of recent experience with progressive responsibility as a Manager of Clinical Practice/ Clinical Manager, preferably in a community setting. Strong track record in leading the development and evaluation of clinical training programs; demonstrated ability to manage all aspects of human resources and integrate company policies and procedures; experience in business development is preferred.

**Skills, Knowledge and Abilities**

Exceptional interpersonal skills and ability to handle difficult situations in an objective consistent manner; ability to work independently and effectively lead a team; demonstrated knowledge of personal computers and related software such as Windows; com