Dispatcher

**Location**: Calgary, AB

**Status**: Full-Time, permanent (40+ hours per week);
**About ATS Traffic**:
ATS Traffic is a family-owned business that has been getting people home safely since 1966. We provide traffic control, on-street services and signage products and services across Canada, currently operating out of offices in Edmonton, Calgary, Regina, Saskatoon, Kamloops, Langley, Winnipeg, Brandon and Mississauga.
- **Do What’s Right**:

- **Our People Matter**:

- **Trust Through Teamwork**:

- **Striving for Excellence**

**About the Position**:

- Organize and ensure clear, concise communications with employees regarding status of jobs, delivery/returns, paperwork, procedures, training, meetings and projects
- Assist management team with work orders, jobs and projects
- Responsible for scheduling, Traffic Techs, Flaggers, drivers and organizing the daily dispatch of all jobs
- Maintain the dispatch board, schedule and perform record keeping as needed
- Work with staffing agencies when seasonal staff are required to fulfill a job
- Ensure accuracy of rental contact prior to dispatching drivers
- Completion of appropriate seminars, meetings & training to keep abreast of changes in the industry
- Maintain the on-call schedule for traffic technicians
- Forecast workload & future jobs
- Assist CSP’s & Admin staff with questions/concerns regarding paperwork and customer needs
- approves all flagging hours
- print OSS tickets for job only (TCR)

**Qualifications**:

- Experience in Dispatching, forecasting, and scheduling
- Previous experience in office administration is an asset and experience with Microsoft office 365 operation system essential.
- Experience in the Traffic Control/Construction Industry is an asset
- Knowledge of the rental shop, install, traffic tech, dispatch and coordinator roles

**Skills**:

- Demonstrated ability to follow operational procedures.
- Strong verbal and written communication skills are required.
- Ability to learn new technology systems.
- Strong Interpersonal Skills.
- Reliable, punctual and able to work with little supervision.
- Ability to remain calm, work efficiently & effectively in a multitasking high stress environment.
- Superior time management skills.
- Know the city well, ability to read & understand maps and good route planning abilities.
- Strong internal and external customer service orientation.

**Why Choose ATS Traffic?**:
We have always been a family-owned business. When you join ATS, you aren’t just a number: people remember your name and treat you like one of the family You'll be working with a team you can trust, and you'll be excited to come in on Monday morning.

Other perks include:

- **3 Weeks Paid Vacation**:

- **Health Spending Account and Wellness Account**:

- **RRSP Contribution Program**:

- **Regular company events like barbecues and holiday parties**

**Behaviors**: Preferred
- Team Player: Works well as a member of a group
- Enthusiastic: Shows intense and eager enjoyment and interest
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Dedicated: Devoted to a task or purpose with loyalty or integrity

**Motivations**: Preferred
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
- Peer Recognition: Inspired to perform well by the praise of coworkers
- Self-Starter: Inspired to perform without outside help
- Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals