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Sales Support Specialist B2B

3 weeks ago

Quebec Province, Canada Distribution Axessorize Full time

**Sales Support Specialist B2B**

**Who are we**:
Distribution Axessorize was founded on a simple idea: offer the widest range of accessories for all mobile devices available in Canada. Standing out as one of the fastest growing brands in Canada, AXS products are now sold in thousands of locations across North America. We are proud to have built our reputation on a unique approach framed by concern of quality and respect for individuality.

As the Sales Support Specialist (B2B), you will act as a liaison, provide information, answer questions, and resolve any emerging problems that our B2B customer accounts might face. This role involves processing sales, providing essential administrative and operational support, and fostering effective communication among internal teams.

**Responsibilities**:
Order Processing
- Process sales orders and purchase orders accurately and efficiently
- Oversee inbound and outbound shipments
- Collaborate with various departments for timely order fulfillment
- Process orders and invoices on the EDI Platform
- Communicate with relevant departments to address inventory-related issues

Customer Assistance (B2B)
- Respond promptly and professionally to customer inquiries and concerns
- Provide troubleshooting assistance for customer orders, account statuses, and relevant problems
- Assist customers in placing orders, providing product information, and resolving issues
- Maintain a high level of customer satisfaction through effective communication

Sales Team Support
- Collaborate with the sales team to coordinate activities and maximize efficiency
- Prepare various reports and maintain databases
- Identify areas for process improvement within the sales support function

**Required skills, competencies, and qualifications**:

- Proven experience in sales support or a similar administrative role (B2B preferred)
- Bachelor’s degree in operations management, logistics, business, or a related field (preferred)
- Strong organizational and multitasking abilities
- Highly motivated and detail-oriented
- Excellent communication and interpersonal skills (intermediate level of French minimum - bilingual is preferred)

**Why choose us?**
- Competitive salary and performance-based bonuses
- Comprehensive health, dental, and vision insurance
- Opportunities for professional growth in one of Canada's fastest-growing brands
- Collaborative and innovative work environment
- Modern office located on the Lachine Canal

Location: This position offers a fully remote work schedule. Possibility to work from our beautiful office during working hours at 3800 Saint-Patrick St., #315, Montréal (Qc), H4E 1A4

Start Date: As soon as possible

**Benefits**:

- Dental care
- Extended health care

Schedule:

- Monday to Friday

Work Location: In person