Field Services Support Technician

3 days ago

Welland, Canada Stefanini, Inc Full time

**Stefanini Group** is looking for a Field Service Technician** **for a globally recognized leader in materials, chemicals and solutions company based in **Welland, ON**

No C2C
**What will you do?**
- Supporting IT equipment in a large corporate environment
- Desktop/laptop tech support
- Windows 7/10 operating systems
- Support mobile devices, printers, scanners, wireless, VPN, etc.
- IMAC Support - IT equipment Install/Move/Add/Change
- Maintain repairs, spare parts, and components
- Research and troubleshoot problems
- Maintain system configurations and documentation
- Track and resolve customer incidents and requests through the client's ticketing tool
- Troubleshoot and resolve hardware and software issues for Windows devices
- Backup, restoration, and migration of user data
- Smart Hands support with networking, server, and telecommunications technologies
- Printer and peripheral device support
- Inventory management of IT assets including asset auditing
- Ability to research and follow appropriate KB articles
- Ability to work on-call and other after-hours support needs
- May provide Executive support
- Various other tasks associated with deskside services
- May need to be available to provide support at other client locations as needed
- Other duties as assigned
**What do you need to succeed?**
- Must be safety conscious at all times
- Experience supporting Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
- Able to uphold a positive attitude at all times, even under stressful conditions
- Experience supporting remote facilities and users
- Excellent verbal and written communication skills
- High level of professionalism and strong personal interaction skills
- Ability to perform in-depth research and troubleshooting for complex technical issues
- Ability to prioritize and complete all work tasks with mínimal supervision
- Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
- Ability and willingness to learn new technologies
- High School Diploma (required)
- Deskside / Desktop / End User Computer experience, ideally in a corporate environment
- Proven ability to handle challenging, rapid-response user support
- Proven ability to balance, prioritize and organize multiple tasks

**Desired Characteristics**
- A+ Certification
- Microsoft Certified Professional (MCP)
- ITIL Foundations
- Lean Six Sigma
**Who We Are

  • Field Service Technician

    1 week ago

    Welland, Canada AV Water Systems Full time

    Established in 1972, AV Water Systems specializes in Water Treatment products and service. We serve residential customers, Industrial, Institutional, Municipal, Commercial, Government, Agricultural and Food Processing Facilities. We are looking for a Water Treatment Service Technician to help service our existing water treatment customers and help grow out...

  • Electrical/mechanical Service Technician

    1 week ago

    Welland, Canada CRS Specialties Full time

    We are seeking two individuals for the position of Electromechanical service technician with experience in the machine manufacturing and installations. Must be able to travel to the United States. An electromechanical technician will use his/her technical expertise and judgement to provide the utmost customer satisfaction in installations and repairs of...

  • IT Support

    7 days ago

    Welland, Canada Bowes IT Solutions Full time

    **Summary** We're looking for someone with at least 4 years of experience in IT support who genuinely enjoys helping people just as much as they enjoy working with tech. You should be someone who gets a real kick out of solving problems, learning new things, and staying up to date with all things IT. If you're the type who friends and family call when their...

  • Quality Technician

    7 days ago

    Welland, Canada Upper Canada Railway Services Full time

    **The Company** Upper Canada Railway Services (UCRS) is an Ontario based corporation and is a first class quality manufacturer and supplier of a wide array of assembly components and spare parts for locomotives, freight cars and passenger coaches. Our mission is to manufacture and supply assemblies and spare parts of the highest quality that meet or exceed...

  • Quality Technician

    1 week ago

    Welland, Canada Upper Canada Railway Services Full time

    **The Company** Upper Canada Railway Services (UCRS) is an Ontario based corporation and is a first class quality manufacturer and supplier of a wide array of assembly components and spare parts for locomotives, freight cars and passenger coaches. Our mission is to manufacture and supply assemblies and spare parts of the highest quality that meet or exceed...

  • Lead Powerline Technician

    1 week ago

    Welland, Canada The MEARIE Group Full time

    **WELLAND HYDRO-ELECTRIC SYSTEM CORP.** **Requires a** **Lead Powerline Technician** Reporting to the Line Supervisor, the Lead Powerline Technician is responsible for planning and overseeing the activities of the Line staff to ensure adherence to safe work practices and procedures during the construction, maintenance, and troubleshooting of energized...

  • Casual Intervenor to Support People Who Are

    1 week ago

    Welland, Canada Sensity Deafblind and Sensory Support Network of Canada Full time

    **Be someone's eyes and ears. Bring the world to a person who is deafblind.** Sensity has an exciting opportunity for a Casual Intervenor to join our team in Welland, ON. The Intervenor supports communication and day-to-day living for individuals who are living with dual sensory impairment so that they may live independently. Join us to learn new skills and...

  • Quality Control Technician

    7 days ago

    Welland, Canada Upper Canada Railway Services Corp Full time

    Education: College/CEGEP - Experience: 7 months to less than 1 year - Mechanical engineering/mechanical technology/technician - Mechanical engineering related technologies/technicians, other **Tasks**: - Develop and conduct production, inventory and quality assurance programs - Develop and carry out work study - Collect and compile operational or...

  • Casual Intervenor to Support People Who Are

    5 days ago

    Welland, Canada Sensity Deafblind and Sensory Support Network of Canada Full time

    **Be someone's eyes and ears. Bring the world to a person who is deafblind.** Sensity has an exciting opportunity for a Casual Intervenor to join our team in Welland, ON. The Intervenor supports communication and day-to-day living for individuals who are living with dual sensory impairment so that they may live independently. Join us to learn new skills and...

  • Accounting Technician

    1 day ago

    Welland, Canada Heather Raso Chartered Professional Accountant P.C. Full time

    Work Term: Permanent - Work Language: English - Hours: 40 hours per week - Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 2 years to less than 3 years - Accounting technology/technician and bookkeeping - Taxation - or equivalent experience **Work setting**: - On-site customer...