Operations Manager

Growth.

That’s what we need, and that’s exactly what you’re looking for.

Coworkers that you’ll love.

Comprehensive benefits from day one.

This is the GetGoing Family Life and what working at GetGoing is all about.

**About GetGoing**

GetGoing is a fast-growing Canadian fintech company. We have three areas of focus. Auto loans, credit monitoring and credit rebuilding. We’ve been in the auto loans game since 2016. Our latest transition is moving into credit monitoring and credit rebuilding with our own loan product.

That’s why we need you. To help us grow.

**What is the Operations Manager - Who is it?**

Want to contribute to the development and prosperity of a growing financial technology company?

**Responsibilities**:

- Leadership_
- Lead, coach, develop and motivate a team to meet and exceed service, efficiency and quality objectives according to standards and maintain a pleasant work environment in order to ensure employee satisfaction and limit turnover.
- Manage, organize and plan the daily activities of the teams to ensure efficient operations and quality deliverables.
- Performance Management and metrics_
- Track, monitor, and report on the results of the sales and marketing departments. Set priorities, and address performance gaps and opportunities.
- Customer Focus_
- Promote and manage a customer-centric team through call monitoring and mentoring of performance to meet established standards a.
- Responsible for continually investigating and providing new, innovative & value-added services that will improve, enhance or simplify the processes.
- Continuous Improvement_
- Under general direction, work with other departments to establish procedures, controls and quality standards and to design, develop and implement procedures for testing data flows and new product/service introductions. Document procedures and recommendations for all phases of product/service testing.
- Project Participation_
- Participate in special projects, representing Website Fulfillment.
- Assist in rollout, communications, processes, support and/or training surrounding improvement to or launch of products, processes and/or initiatives

**What do you need to be a Marketing Operations Manager?**
- Qualifications: _
- Bachelor’s degree in business administration, commerce, or equivalent.
- Background in digital marketing advertising or management.
- Strong understanding of website/digital technology.
- 5+ years of marketing experience
- 3+ years’ experience in a leadership role supervising &/or managing large groups, preferably in a customer facing team.
- A passion for leadership, coaching and mentoring
- Demonstrated ability to analyze and improve workflow within a deadline driven environment.
- Ability to interpret and report statistical data to manage resources effectively.
- An understanding of website/digital media trends
- Flexibility in working with a virtual team
- Strong planning, execution and decision-making skills. Good knowledge of Office Suite programs (Word, Excel, PowerPoint, Outlook, Notes).
- Nice to have: _
- Strong leadership, coaching and motivational skills.
- Strong planning, organization, time-management skills.
- Strong oral and written communication, listening and problem-solving skills.

**You’ll need the following background**:

- Experience in integration of marketing automation platforms and CRM systems
- Experience in editing website content & integrating with other marketing systems (Wordpress).
- Passion for data intelligence and digital marketing.
- Patience and passion for data analytics and spreadsheets.
- Marketing or Digital / Data related degree or 2+ years experience.
- Fluent in English.

**Benefits & Perks**
- Inclusive and flexible work environment
- 3 weeks paid vacation
- Benefits from day one
- Casual dress, no stress work environment

**Salary**: $60,000.00-$85,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Langley, BC: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)