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Operations Manager

2 weeks ago

Langley, Canada Interstate Batteries Full time

**Purpose of Job**:
This position will be responsible for successful management of a company owned distributorship plus a satellite location to meet or exceed all operational and financial goals, including gross profit generating and lead acquisition strategies.

**Job Components**:

- Accountable for the P&L and budget performance for the operation.
- Review, monitor and analyze weekly scorecard and monthly financials to identify variances to FY financial plan and design and implement action plans to address deficiencies.
- Actively manage AR to maintain acceptable level for operation.
- Develop and implement action plans for accounts with unacceptable AR balances.
- Participate in developing annual operation budget.
- Manage inventory to coincide with selling activity to ensure proper levels.
- Plan for and identify root causes of inventory deviation through cause and effect analysis and design and implement action plans to address deficiencies.
- Manage Dealer Inventory Optimization (DIO) for maximum sales efficiency.
- Review, monitor and analyze tools on smart dashboard to identify markets that may be declining and design and implement action plans to address decline.
- Understands key account hierarchy, visits and maintains relationships with key account decision makers at each.
- Manage dealer erosion.
- Develops expertise with regards to product and service competition in respective market.
- Key contact for complaints received by operation.
- Investigate all complaints and respond back to complaining customer within reasonable timeframe.
- Work with sales team to acquire new business within region.
- Formulates, develops, implements and measures market strategies penetration in respective market.
- Communicate Enterprise initiatives, IOT goals and Regional objectives to operation staff to ensure clarity and alignment.
- Establish set weekly meetings with operation staff.
- Provide annual performance reviews to all operation staff.
- Hire and promote individuals based on the proven behaviors that align with 5 requirements, 1 standard and the competencies identified for success for given job position.
- Manage labor to meet utilization objectives for operation.
- Provide performance management utilizing progressive discipline process.
- Provide recognition and reward for team members that demonstrate outstanding performance
- Provide consistent training and coaching to develop team members knowledge, abilities and skills.
- Ensures data integrity and timely submittals into reporting systems.
- Ensures compliance with all IOT standard operating procedures, including OSHA, and DOT compliance.
- Focuses on development of best practices that provide greater productivity and efficiencies and drive distributorship revenue goals.
- Manage routing procedures to ensure maximum utilization of equipment and manpower.
- Provide on-going feedback for continuous process improvement
- Carry out Enterprise tests as needed.
- Support Enterprise initiatives from other business units as well as IOT.

**Qualifications**:

- Minimum of 5 years proven managerial experience is required
- Previous experience in a Warehouse or Distribution environment a plus
- Computer skills including Word and Excel preferred
- Knowledge of battery or automotive systems a plus
- Fosters teamwork - Interest, skill and success in getting groups to learn to work together cooperatively.
- Strong Communication - both oral and written
- Detail oriented - Pays careful attention to details.
- Interpersonal awareness - Notice, interpret and anticipate others’ concerns and feelings
- Plans and organizes - Lays out tasks in a logical and orderly sequence. Establishes and follows through on priorities.
- Results oriented - Is intent upon achieving practical results. Concentrates attention on making things happen.
- Responsive - Reacts promptly to suggestions and requests.
- Actively and frequently seeks input from others.
- Managing Performance - Takes responsibility for team members performance. Utilize clear goals, expectations, feedback and addresses performance problems and issue promptly.
- Customer Focused - Focuses on satisfying customers
- Entrepreneurial Orientation - Looks for and seizes profitable business opportunities; willingness to take calculated risks to achieve business goals.
- Initiative - Identifying what needs to be done and doing it before being asked to or required by the situation.
- Battery business knowledge
- Ability to travel regularly to satellite location in Victoria, BC

**Work Environment**:

- Ability to sustain posture in a seated position for prolonged periods of time.
- Regularly required to use hands to grasp or handle, talk and hear, stand and walk.
- Specific vision abilities include close vision, depth perception and ability to adjust focus.
- Ability to occasionally lift and/or move 50+ lbs.
- May be exposed to battery warehouse conditions such as exposure to moving equipment mechanical parts, fumes or airbor