Operations Manager

**ABOUT REDWOOD PLASTICS AND RUBBER**:
Since 1971 Redwood Plastics and Rubber has worked directly with customers to find solutions for a variety of problems including: shock, abrasion, noise, wear & friction. We have extensive experience, in-house engineering, and large-scale manufacturing facilities to produce custom components for longer wear life, decreased downtime, increased production, lighter weight, cost effectiveness and increased safety.

We take pride in our vibrant and supportive culture that fosters collaboration, innovation and hard work. Our collective values are the pillars of our culture that bond and unify us as a team and as a company.

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Reporting to VP Operations, the **Operations Manager **will be responsible for all safety, budgetary, people leadership and development, and operations objectives within a branch. This includes inside sales, fabrication, warehouse, and administration.

**JOB RESPONSIBILITIES**:

- Drive Redwood’s Operations Vision and objectives for each year - review & update progress as defined by VP Operations
- Lead Inside Sales team - Establish & manage the direction for the inside sales
- Inventory and Purchasing - Partner with inventory and purchasing leaders to control inventory levels based on historical usage and forecast. Accountable for KPI’s such as inventory turns, inventory value and obsolete inventory.
- Drive quality and productivity for all processes including manufacturing, warehousing, distribution, inside sales and admin functions.
- Owner of base building responsibilities (HVAC, landscaping, alarm system, utilities, etc.)
- _Administration:_
- Order entry including SCT’s (Supply Chain Transfers)
- Order Acknowledgements
- CSM’s
- RMA’s - Debits - Credits
- Billing in a timely manner
- Monitor Freight Charges
- Data entry/filing
- Manage KPI’s and drive process improvements to achieve targets
- Prepare and manage operational budgets, drive profit margins for location
- Run daily profitability and month end reports
- Manage and drive staffing plans, schedules, Quality, Process Change and Continuous Improvement initiatives to enable the branch to attain Redwood’s Business Plan
- Work closely with the Business Development Manager to develop and implement sales plan
- Conduct employee performance evaluations, provide feedback and coaching where needed.
- Coordinate with HR to ensure branch is adequately staffed in each department
- Coordinate with centralized training department to organize and execute training programs for division personnel
- Conduct regular operations meetings with your teams to ensure work flow processes are being followed 100% and KPI targets are being met. Recognize employee achievements and enable excellence in the work environment
- Manage Customer enquiries and complaints which are escalated from the departments
- Comply with all applicable laws and regulations for a business
- Adhere to high ethical and professional standards

**SKILLS AND EXPERIENCE**:

- Minimum 8 years of experience in a leadership role in Operations (Logistics, Supply Chain, Warehousing)
- Demonstrated experience in Performance Metrics, Lean Principles and Continuous Improvement
- Ability to effectively identify trends on issues that are impacting customer and employee experience and set strategies to eliminate them.
- Critical thinking, problem solving and decision-making skills
- Strong communication and analytical skills (Proficient working knowledge of Microsoft Office Suite)
- Able to work under minimum supervision and act as a team player.

**Job Types**: Full-time, Permanent

**Salary**: $90,000.00-$120,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site gym
- On-site parking
- Profit sharing

Schedule:

- 8 hour shift
- Monday to Friday

Application question(s):

- Are you legally authorized to work in Canada?

**Experience**:

- Operations: 7 years (preferred)

Work Location: In person