Manager of Programs

**Manager of Programs & Services**
**YWCA Banff | Banff, Alberta**
**Full-time | Permanent | $69,000 - $80,000 annually**
- Lead programs that make a difference in the Bow Valley community._

The Manager of Programs & Services provides leadership and day-to-day management for both Residential and Community Program streams. This includes supportive and transitional housing, emergency shelter, outreach, advocacy, prevention initiatives, the Harmony Project, and fee-for-service programs. The Manager ensures high-quality service delivery, staff supervision, program evaluation, and alignment with organizational values and strategic priorities.

**Championing Prevention**
- Advance YWCA Banff’s advocacy priorities and primary prevention initiatives through engagement with local, regional, and national partners.
- Oversee the implementation of the advocacy framework through all service delivery streams.
- Oversee the implementation of the organization’s evaluation framework, database refinement and outcome measurement.
- Work with the Data and Impact Analyst to highlight results, identify gaps and recommend service delivery improvements.
- Liaise with Marketing/Communications for outreach, awareness and program promotion.
- Participate in external committees, working groups, and community initiatives.

**Delivering a Spectrum of Residential Supports**
- Lead delivery, evaluation, and refinement of all program in line with outcomes and grant deliverables.
- Ensure effective case consultation, danger assessments, safety planning, and system navigation support for staff.
- Develop, review, and update program manuals, policies, and procedures.
- Oversee incident reporting, tracking, and follow-up.

**Empowering Our People**
- Provide supervision, coaching and mentorship to the programs and services teams.
- Oversee onboarding, training, professional development, and offboarding for program staff.
- Deliver and train on HR policies, health and safety requirements, and wellness initiatives.
- Coordinate supervisor schedules.
- Foster and promote a positive, inclusive, and collaborative team environment.

**Build a Secure Funding Model for Future Growth**
- Manage program budgets, contracts, and expenses.
- Ensure compliance with all grant and funder reporting requirements.
- Track monthly variances; provide quarterly and annual reports.
- Approve purchases, invoicing, and expenses.
- Contribute to annual budget development and organizational revenue diversification strategies.

**Leadership & Organizational Contribution**
- Act as a member of the YWCA Banff management team.
- Act as back-up to the Director of Programs & Impact when required.
- Contribute to interdepartmental collaboration and strategic planning.
- Represent YWCA Banff externally with professionalism, integrity, and alignment to organizational values.

**Miscellaneous**
- Other duties as identified by the Director of Programs & Impact

**Specific skills and knowledge**:

- Undergraduate Degree in social work, community development, or related field (Graduate degree an asset).
- 5 - 7 years' experience working in the area of sexualized assault, domestic violence, or associated field.
- 5+ years of supervisory experience in housing, shelter services, gender-based violence prevention, or community programs.
- Strong knowledge of housing, shelter, domestic/sexual violence, prevention, and community engagement.
- Experience supervising staff and developing programs based on best practices.
- Demonstrated ability in program evaluation, outcome measurement, and government/funder reporting.
- Strong organizational and independent work skills; ability to manage multiple priorities.
- Excellent communication, interpersonal, and facilitation skills.
- Experience with advocacy, public relations, and stakeholder engagement (asset).
- Flexibility and adaptability in a fast-paced, changing environment.
- Commitment to ongoing professional development.

**Working at YWCA Banff**

The Manager of Programs & Services is a full-time, year-round position at 37.5 hours per week reporting to the Director of Programs & Impact. This role oversees Residential and Community program streams, with direct reports including Residential Supervisor, Community Supervisor, and the Harmony Project Coordinator. Residential programs operate on a 24/7 model, requiring occasional participation in an after-hours on-call rotation.

**Why Work with Us**

At YWCA Banff, we believe meaningful work starts with feeling supported, safe, and well. Our approach to workplace wellbeing is guided by ‘The Working Minds’, ‘Mental Health First Aid’ and ‘Psychological Health & Safety’ programs developed by Mental Health Commission of Canada supporting psychological health and safety across the organization.

We offer a competitive total compensation and benefits package designed to support your wellbeing, work-life balance, and long-term security, with flexibility and opportunities for ongoing training and pro