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Residential Programs Counsellor

2 weeks ago

Banff, Alberta, Canada YWCA Banff Full time

Employment Opportunity

Residential Programs Counsellor

Salary: $52,000 - $57,000

Working at YWCA Banff

YWCA Banff is a community-based, women-centered organization with over 100 years of experience in Banff and the Bow Valley. Governed by a volunteer Board of Directors, our organization shapes a safe, inclusive community that empowers women and their communities in support of our vision of a thriving, equitable society. We believe in the possibility of a better future for us all.

Every employee plays an important role in realizing our organizational goals through their active commitment to our four strategic priorities: programs and services to end gender-based violence; a continuum of sustainable housing solutions; advancing the rights of women and girls; and building a sustainable organization. We are committed to ensuring our culture attracts, retains, and develops the best people.

The primary role of the RP Counsellor is to provide assessment, emotional support, advocacy, and crisis intervention across the spectrum of Residential Programs. These include Emergency Shelter, Project Home, transitional housing, Bridge Housing, Residence, and Affordable Housing. The Residential Programs team supports a 24/7 service delivery model and includes an on-call after hours program.

Working in a team environment to deliver programs and services, the RP Counsellor reports to the RP Supervisor and also works collaboratively with the Advocacy and Outreach team.

A Day in the Life

  • The Residential Programs Counsellor reports to the Supervisor of Residential Programs and works in a team environment to deliver programs and services. The role also works collaboratively with the Advocacy and Community Programs team.
  • Responds to crisis situations and requests for service across various RP areas (Emergency Shelter, Project Home, Bridge Housing, etc.), including assessing program eligibility, and conducting intakes and danger assessments for individuals affected by domestic and sexual violence and accessing space on-site.
  • Provides clients with support, safety planning, goal setting, systems navigation, housing stabilization, and community resource information and referrals, as required
  • Coordinates the provision of basic needs (food, personal hygiene products, etc.) aligned with the advocacy framework.
  • Supports community education, awareness, and prevention activities in collaboration with colleagues from Advocacy and Outreach, as needed.
  • Actively communicates and updates team members with relevant information to ensure smooth operations across shift patterns and the organization as a whole.
  • Completes accurate and timely documentation and data collection and reports as needed
  • Participates in team meetings and training and demonstrates interest in professional learning and growth.
  • Actively supports the development and growth of RP department, identifying gaps, trends and needs while problem solving and being solution focused.
  • Participates in the after-hours on-call support.
  • Upholds health and safety protocols
  • Other related duties as assigned by the Supervisor or Manager

Qualifications & Experience

  • Degree or diploma in social work, psychology or a related social science field.
  • 3-5 years' experience working in domestic violence, sexual violence, homelessness, or housing and crisis intervention
  • Ability to work independently and with a diverse client population
  • Strong problem-solving skills and ability to serve clients in line with YWCA Banff guiding principles and advocacy framework
  • Strong organizational, data collection and analytical skills
  • Willingness to participate in professional development, self-reflection, and continued growth while contributing to and fostering a positive workplace environment.
  • Registration with a governing body preferred

Position Details:

The RP Counsellor is a full-time role working as a member of the Residential Programs Team working across a five-day work week, 7.5 hours per shift (37.5 hours), with schedule subject to change. The position is eligible for the YWCA Banff benefits & wellness program. This position includes dedicated funding and space for learning and Professional Development opportunities.

This position includes dedicated funding and space for learning and Professional Development opportunities. The salary range for this role is $52,000 - $57,000.

Housing can be a barrier in the Bow Valley, subsidized staff accommodation is currently available for the successful candidate.

Why Work With Us

At YWCA Banff, we believe meaningful work starts with feeling supported, safe, and well. Our approach to workplace wellbeing is guided by 'The Working Minds', 'Mental Health First Aid' and 'Psychological Health & Safety' programs developed by Mental Health Commission of Canada supporting psychological health and safety across the organization.

We offer a competitive total compensation and benefits package designed to support your wellbeing, work-life balance, and long-term security, with flexibility and opportunities for ongoing training and professional development.

  • Vacation Leave & Birthday Leave
  • Wellness Days to support physical & mental health, caregiving, and personal needs
  • Health & Dental benefits
  • Employee Assistance Program (EAP)
  • Registered Retirement Savings Plan (RRSP).
  • Flexible working arrangements
  • Subsidized staff accommodation

If you want work that will change lives, we want to meet you.

If you are interested in this role, please submit a cover letter and resume through to our Job Board.

To learn more about this opportunity or to request accommodation in the application process, please reach out to

Applications will be accepted on an ongoing basis until the position is filled

YWCA Banff is committed to reflecting the diversity of our community and our field of work, in line with our commitment to building a thriving, equitable society for everyone. We celebrate diversity, recognizing it as both a strength and an advantage to our organization and community.

We encourage all qualified applicants to apply including women, persons with disabilities (seen and unseen), members of visible minorities, Indigenous Peoples, veterans, individuals of diverse gender and sexual orientation and all groups protected by the Human Rights Code.

YWCA Banff strives to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. YWCA Banff is committed to making any reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation for accessibility needs, please email

Job Types: Full-time, Permanent

Pay: $52,000.00-$57,000.00 per year

Benefits:

  • Casual dress
  • Dental care
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Paid time off
  • RRSP match
  • Vision care
  • Wellness program

Application question(s):

*

What are your pronouns?

  • Tell us what you know about the YWCA Banff?
  • YWCA Banff strives to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. YWCA Banff is committed to making any reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Do you have any accessibility needs that you may require supports or accommodations for during the recruitment or interview process?
  • YWCA Banff will provide interpretation support where possible. Do you require language support for your interview? If yes, please share as much information as possible, including your language of preference.

  • For this position at YWCA Banff, do you currently reside in the Bow Valley?

  • For this position at the YWCA Banff, do you require staff accommodation?

Work Location: In person