Head Server/manager
7 days ago
Amami Italia is an 80-seat upscale Italian restaurant and lounge launching this October in the Brampton-Caledon area. Our mission is to bring refined Italian cuisine, elegant design, and warm hospitality together in one unforgettable dining experience. We are currently seeking a **Head Server / Front of House Manager** to lead our service team with professionalism, precision, and passion.
**Key Responsibilities**:
- Oversee daily FOH operations, ensuring seamless service during lunch and dinner
- Lead by example as our most senior server, managing floor coverage and customer experience
- Schedule, train, and supervise a team of FOH servers, bussers, and hosts
- Maintain high service standards in line with fine dining expectations
- Manage guest reservations, floor flow, and special accommodations
- Collaborate with kitchen and bar teams to ensure cohesive service execution
- Support wine and beverage program with strong product knowledge and upselling techniques
- Handle customer inquiries and resolve complaints professionally and promptly
- Coordinate with ownership to refine service procedures and achieve operational goals
**Qualifications**:
- Minimum 3 years’ experience in a **fine dining** setting
- Strong working knowledge of **Italian cuisine and wine**; formal training is an asset
- **Italian language proficiency** is required
- Experience creating and managing FOH **staff schedules**:
- Proven ability to train and mentor junior service staff
- Smart Serve certified
**What We Offer**:
- A leadership role in a premium restaurant launching with high visibility
- Opportunity to shape the FOH culture and service philosophy from day one
- Competitive pay structure with tips and incentives for performance
**To Apply**:
We thank all applicants for their interest, but only those selected for an interview will be contacted.
**Job Types**: Full-time, Permanent
Pay: From $18.50 per hour
**Benefits**:
- Discounted or free food
- On-site parking
**Language**:
- Italian (required)
- English (required)
Work Location: In person
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