Csr (Customer Service Representative)

2 days ago

Ayr, Canada JBT Transport Inc. Full time

**JBT Group of Companies** is seeking a professional Customer Service professional to join our team located in Ayr, ON.

The position is permanent full-time and offers a competitive pay package with company benefits after 90 days.

**Responsibilities**:
**Key Responsibilities**:

- Enter, dispatch, track, complete and file orders daily.
- Interact with customers daily, ensuring customer requests and requirements are reflected in the system.
- Update orders with rates, accessorial charges so invoicing may be completed in a timely manner
- Communicate customer information as required on a timely basis, and provide back-up to department during holidays or vacation
- Identify sales opportunities and develop strong relationships with customer accounts.
- Follow up on customer inquiries, concerns, or issues, and notify customers when there is a problem.
- Performs troubleshooting with customers proactively to avoid escalation of problems.
- Effectively deal with customer complaints, resolving the issue on a timely basis, or elevating it to the CS Manager.
- Works with operations to advise customers of equipment availability
- Provide assistance to other members of the team when needed
- Leads by example with integrity
- Other duties and responsibilities as assigned

**Qualifications**:

- Strong computer skills including Word, Excel
- Strong customer service focus
- Previous customer service experience
- Excellent communication skills
- Excellent computer keyboarding skills
- Excellent problem-solving skills
- Good geographical knowledge
- High level of common sense
- Ability to work under pressure and within time constraints
- Good organizational skills, strong attention to detail and the ability to work as part of a team

**Requirements**:

- must have own transportation
- must live within an hour of Ayr, ON

Sponsorship is not available for this position.
- We are an equal opportunity employer._

**Job Types**: Full-time, Permanent

**Salary**: $40,000.00-$55,000.00 per year

Schedule:

- 8 hour shift
- Day shift

Ability to commute/relocate:

- Ayr, ON: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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