Customer Service Representative

2 weeks ago

Ayr, Canada Atlantic Industries Limited Full time

**Responsibilities**:

- Provide pricing to customers based on direction of the Regional Manager, Company price lists, and based on the quoting process.
- Taking orders from customers over the phone, writing up the order, putting the order into the computer system, and getting the order to manufacturing for production.
- Organizing and Co coordinating shipments to customers
- Checking Product availability after receipt of order.
- Communicate with Production on manufacturing schedule.
- Ordering Materials with Purchasing for inventory.
- Communicating with Purchasing on expected deliveries of inbound inventory.
- Planning loads for the forklift operator and printing picking slips.
- Arranging with trucking companies for Freight costs, pick up times, entering and receiving freight purchase orders.
- Calling customers to notify them of their expected delivery.
- Working with the sales estimated freights and sales staff to plan shipments.
- Monitoring all outstanding orders and returns to ensure customer requirements are satisfied.
- Communicating with the Procurement Manager for estimated date for receipt of materials and notify personal within the branch that will be affected; (i.e. production, and sales).
- Working with Procurement Manager to minimize inventory carrying costs & maximize inventory turns.
- Reviewing project contracts/specifications and plans for on-time delivery.
- Coordinating project details between clients, sub contracts, and all internal departments as required to ensure accurate and timely project delivery.
- Issuing subcontracts, change orders, corrective actions and requisitions as required.
- Scheduling delivery of material to job sites.
- Responsible for submitting monthly progress reports.
- Issuing of invoices for approval by manager in accordance with project contracts and progress reports.
- Ensuring safety and quality standards are met at all times.
- Assisting the Regional Engineer and others as required.

**Qualifications**:

- Post secondary education in engineering technology or business
- CET an asset
- Ability to work in a fast pace environment
- Motivated, solutions oriented, creative thinker with strong communication skills
- High level understanding of company solutions and the ability to effectively communicate our unique solution offerings.
- Three to five years of related experience in customer service, sales and construction industry environment is an asset.
- Familiar with ERP systems, ideally Visual.
- Proficient with computer, including MS Office products, specifically Excel and ERP systems and Customer Relationship Management systems.
- Strong interpersonal skills and ability to negotiate terms in order to manage suppliers and internal customers without direct supervisory authority.
- Results oriented.
- Professional sense of urgency and “can do” attitude.
- Extremely organized with the ability to multi task in a fast paced environment.
- Excellent communication skills, both verbal and written.
- Atlantic Industries Ltd. is committed to providing a barrier-free work environment in concert with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. As such, Atlantic Industries Ltd. will make accommodations available to applicants with disabilities upon request during the recruitment process._

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