Customer Service Representative

We are currently hiring for the position of **Customer Service Representative** at our Ayr, Ontario location. This is a full-time, permanent role with a complete compensation package that includes:
**Comprehensive Benefits Package**: Encompassing prescription drug coverage, extended health benefits, dental, and optical coverage.

**Retirement Planning**: Enjoy the advantage of RRSP matching for secure future financial planning.

**Professional Growth and Development**: Access ongoing training to foster continuous learning and career advancement.

**Performance-Based Incentives**: Benefit from annual pay increases linked to performance and an annual bonus.

**Employee and Family Assistance Program**: Access resources and support for both employees and their families.

**Generous Paid Time Off**: Includes personal and sick days, ensuring a healthy work-life balance.

**Team Bonding Events**: Participate in various team-building activities such as BBQs, golf tournaments, and holiday parties.

This position provides an exciting opportunity for individuals are dedicated to exceptional customer service while promoting environmental stewardship. Key responsibilities include:
**Support Account Managers**: Assist Account Managers with customer service tasks.

**Generate Documentation**: Create customer quotes, work orders, and pre-invoicing sales reports using the Material Tracking System (MTS) and Microsoft Excel, ensuring accuracy and detail.

**Waste Management**: Generate and provide waste reports to customers, assist in managing Producer Responsibility Programs, and maintain customer profiles in MTS.

**Compliance**: Utilize Ontario’s Hazardous Waste Digital Reporting Service to generate electronic waste manifests. Work with Account Managers and Hazardous Waste Manager to ensure correct waste classification and hazardous and non-hazardous waste profiles are maintained.

**Customer Coordination**: Coordinate with scheduling to ensure timely service delivery, follow-up with customers, and confirm pick-up details.

**Project Coordination**: Collaborate with Account Managers, operations, and external vendors to ensure smooth project execution.

**Customer Relations**: Handle customer complaints, conduct satisfaction surveys, and support customer retention initiatives.

**Solution-Oriented Approach**: Offer waste management solutions, including packaging and transport options, to customers.

**Sales Support**: Contact previous and current customers to introduce new programs and services.

**Documentation Management**: Provide completed service paperwork to Accounting for billing, including Requests for Service Forms, Purchase Orders, and Work Orders.

**Account Maintenance**: Review customer accounts annually, update pricing, services, and purchase orders.

**Compliance and Professionalism**: Adhere to all legal requirements and company policies, procedures, and guidelines. Maintain a courteous and professional attitude towards customers and colleagues.

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as requested to meet the ongoing needs of the organization.

**Qualifications**:
Excellent customer service skills with a dedication to environmental stewardship.

Strong attention to detail and ability to manage multiple tasks efficiently.

Proficiency in using Material Tracking System (MTS), Microsoft Office and other relevant software.

Knowledge of waste management regulations and procedures is an asset.

Effective communication and problem-solving skills.

Ability to work collaboratively in a team environment.

Previous experience in waste management an asset

Experience in customer service is preferred.

**Diversity, Equity, Inclusion and Accommodation**

**Job Types**: Full-time, Permanent

**Salary**: $41,742.00-$43,879.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Education**:

- Secondary School (required)

**Experience**:

- Customer service: 3 years (required)

Ability to Commute:

- Ayr, ON (required)

Work Location: In person