UX Research Lead

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

**Job Description**:
Sr. User Experience Researcher

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions so you feel empowered at work. Our team members have what they need to make a meaningful impact and feel truly valued for who they are and what they contribute.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview

What You’ll Be Doing

CIBC Digital’s UX Research Team is working to continually ensure CIBC’s digital client experiences meet our clients’ needs. As a Sr. UX Researcher, you’ll use a variety of user research and testing techniques to plan, execute and deliver insights and recommendation driving the design and development process of CIBC’s digital products, mentor, train and lead other UX Researchers, help with improving processes and collaboration with other teams, generate and work on new ideas for improving the UX for our products and offerings.

How You’ll Succeed
- User Research and Testing - As a Sr. UX Researcher, you will work with stakeholders to identify research needs, and outline comprehensive and efficient UXR plans to deliver insights. You’ll conduct generative and evaluative user research using a variety of methods (e.g., one-on-one interviews, surveys, usability testing, card sorting, etc.).
- Analysis and Interpretation - You’ll will review and analyze UX Research results from studies, surveys, and perform secondary research to provide the teams with insights and recommendations.
- Empathy Building - You’ll interpret research findings, present and explain them in a way that’s easy to understand and help build empathy.
- Mentorship and democratization - You will work with new and junior members of the team to help them onboard, and grow as UX Research professionals. You will help democratize UX Research and empower our partners to take the full benefit of the research work, methodology and tools
- Administration and Team work - You’ll help maintain project status dashboards and maintain a repository of research to help build a body of knowledge that contributes to a user-centered design process.

Who You Are
- Values matter to you. You bring your real self to work and you live our values - trust, teamwork and accountability.
- You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
- You love to learn. You're passionate about growing your knowledge, and you know that there is no limit to what you can achieve.
- You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.
- You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.

What CIBC Offers

At CIBC, our people are our greatest asset. You’ll become part of a diverse community that acknowledges everyone’s unique talents, and empowers teams to do what’s right for the client, and to do it well. As part of our team, you will:

- Thrive: Benefit from an open and approachable culture that provides the flexibility and support you need to integrate your life at work and at home
- Connect: Work in a place where the right technology and infrastructure fosters innovation, collaboration and creativity
- Develop: Grow your skills and career through our best-in-class onboarding experience, ongoing learning opportunities, individual development planning, and comprehensive product training
- Prosper: Share in our collective success with a competitive salary, incentive pay, banking benefits, health benefits program, and employee share purchase plan

What you need to know- You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permitJob Location

Toronto-81 Bay, 18th Floor
Employment Type

Regular

Weekly Hours

37.5

**Skills**:
Design Processes, Design Thinking, Researching, Usability Testing, User Experience (UX) Research, User Experienc