UX Researcher, Director

About Us Join our innovative team at Fitch Ratings, where we strive to create exceptional user experiences that drive our business forward. We are looking for a passionate UX Researcher to help us understand our users' needs and behaviors, ensuring our products are intuitive, engaging, and impactful. The prospective candidate will join our Ratings Workflow Solutions team, dedicated to enhancing user experiences across our suite of applications. Location Toronto, Canada Position Overview The UX Researcher will play a pivotal role in shaping the user experience strategy for our products. You will lead and conduct research studies, collaborate closely with the Director of UX Research, members of the UX team, product owners, and stakeholders, and advocate for the user at every stage of the development process. Your insights will directly influence product design and business decisions. Key Responsibilities Collaborative research leadership: Work closely with the Director of UX Research, product owners, and stakeholders to plan, run, and analyze user research. This includes interviews, surveys, personas, journey maps, information architecture and sitemaps, usability tests, and design thinking workshops. Use Figma Make and generative AI to synthesize findings and accelerate insight generation. Insight analysis and solution development: Thoroughly analyze and synthesize research findings to develop actionable solutions and recommendations that enhance user experiences with wireframes and prototypes. Effective communication of insights: Develop and maintain user personas, journey maps, and other research artifacts to communicate insights. Present findings and recommendations clearly to stakeholders at all levels. Foster teamwork: Partner with Product Designers and Software Engineers to ensure accurate implementation of designs by providing Redline Documents, Spec Sheets, and/or Annotations in Figma DevMode during development. Mentorship and development: Mentor and guide junior UX researchers while collaborating with fellow designers to streamline research and design processes. Continuous improvement: Stay informed on industry trends and best practices in UX research, refining and improving methodologies to remain innovative and effective. Qualifications 5+ years of UX research and/or product design experience, degree in Human-Computer Interaction, Psychology, Computer Science, or related field. Strong portfolio showcasing your ability to translate research into actionable insights. Expertise in a variety of qualitative and quantitative research methods. Strong analytical skills and ability to synthesize complex data into clear insights. Excellent communication and presentation skills. Ability to work independently and as part of a collaborative team. How You’ll Make an Impact Conduct in-depth research to gather insights about users' needs, wants, behaviors, and pain points, directly influencing design and development. Collaborate with cross‑functional teams to align products with user expectations and business goals, boosting satisfaction and engagement. Apply findings to design intuitive and efficient user flows and interfaces. Bring fresh ideas and perspectives, challenging assumptions and driving innovation. Advocate for end‑users throughout product development, ensuring their voices are heard. You May Be a Good Fit If You have a passion for understanding user behavior and translating insights into design strategies. You possess excellent analytical skills and can interpret qualitative and quantitative data. You are naturally curious and constantly learning about users. You enjoy mentoring others and sharing best practices. You are committed to continuous learning and staying updated with UX research methodologies. What Would Make You Stand Out Experience in financial services or complex data‑driven products. Demonstrated ability to establish or enhance research practices. Strong facilitation skills for design thinking workshops. A portfolio demonstrating direct impact on design decisions and business outcomes. About the Team The UX Team consists of 20 UX professionals, including researchers, product designers, and design system developers. Our mission is to deeply understand the needs of Fitch’s end users, both internal and external, and deliver intuitive, simple user flows and interfaces that enable users to complete workflows with precision and speed. About Fitch Group and the Technology & Data Team As a leading global financial information services provider, Fitch Group delivers credit and risk insights, robust data, and dynamic tools to champion more efficient, transparent markets. The Technology & Data Team comprises the Chief Data Office, Chief Software Office, Chief Technology Office, Emerging Technology, Shared Technology Services, and more, driven by AI and cloud solutions. Why Choose Fitch Hybrid work: 2–3 days per week in-office. Culture of learning & mobility: trainings, leadership development, mentorship. Investing in your future: retirement planning and tuition reimbursement. Health & wellbeing: comprehensive healthcare offerings. Parenting policies: generous global parental leave plan. Inclusive work environment and employee resource groups. Giving back: paid volunteer days and matched donation funding. Fitch is committed to providing global securities markets with objective, timely, independent and forward‑looking credit opinions. To protect Fitch’s credibility, employees must avoid conflicts of interest. If successful, you will be asked to declare any securities holdings and any potential conflicts before employment. Fitch is a proud Equal Opportunity and affirmative action employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law. #J-18808-Ljbffr